Improve patient satisfaction with these common sense tips

Recently a neighbor of mine was in our local hospital for several weeks undergoing treatment for MRSA and dehydration. Polly is a woman in her late seventies who is completely alert and oriented. She lives an active and independent lifestyle and is fully capable of understanding and communicating clearly with others.

I asked her adult daughter how her mother’s experience had been so far. Given that this is a hospital that …

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