By jeopardizing privacy, did this physician meet patient satisfaction goals?
An excerpt from Under the Collar: Frank Conversations about Healing that Harms: Simply Speaking.
Hospitalist Nigel admitted elderly Ms. Mann who had developed dehydration after several days of unrelenting nausea and vomiting. Respecting patients’ privacy, Nigel asked Ms. Mann to name the individuals with whom the team could disclose her medical course and treatment. Ms. Mann designated only her …
