Graham responds to the primary care negativity on this blog:

Not to turn all single-payer on you, and I realize this is just one woman’Â’s story, anecdotal and all, but I honestly believe that a big part of the problem is our system. It’Â’s so mind-numbingly complex and wasteful (administratively and diagnostically) that by tolerating the system for so long, doctors have allowed it to become 15-minute office visits with reams of paperwork. They’Â’ve allowed it to come to the point where some people are choosing to get their care from a stranger who works at Wal-Mart or Walgreens. Again, no system is perfect, but I truly, truly believe that reforming our health care system will improve so many of these problems with primary care (and health care in general) that it seems like almost a no-brainer. Would you honestly not take a pay cut in exchange for less paperwork, less overhead, and lower malpractice premiums?

Yes, it’s the system – however, it looks like we’re going to be stuck with what we have for awhile.