Failure to communicate

A lab fails to notify a doctor of an elevated PSA. Guess who’s paying the price:

But Lamantia had no way of knowing Gaytan needed further care, her lawyer said. The protocol at Kaiser is for the lab to notify doctors of abnormal tests, Iungerich said. When the lab does not call, doctors are not aware there is a problem, he said.

“In this case, there was a system screw-up,” Iungerich said.

Because Lamantia, who has no disciplinary record with the medical board or Kaiser, was never notified, she had no reason to suspect anything was wrong, her attorney said.