I hate saying I told you so. But “patient engagement is a physician-patient communications challenge and not an HIT (health information technology) challenge.”
Just take a look at the Mayo Clinic’s patient portal experience which was discussed at a HIMSS 2013.
The headline: “Mayo Clinic struggles to meet stage 2 meaningful use thresholds for engaging patients.”
Always innovating, the Mayo Clinic some three years ago introduced a web-based portal to share information with …