A 3-question patient satisfaction tool for hospitalists
About three years ago, our hospital was abuzz about patient satisfaction. Our HCAHPS scores were lower than expected, and there was a push by the administration to improve them. As a hospitalist, I wondered to myself, what could I possibly do to improve them? I already believed I was doing a very good job communicating effectively with patients.
Many years ago, I developed the habit at the end of each encounter …
