ER doctors use stories to connect with patients

The triage note noted that my next patient had an oxygen saturation in the 70s and was short of breath. He was exposed to a COVID+ contact several weeks ago.

I put on my gown, mask, face shield, and gloves and walked into a room where the patient sat on the edge of his bed, bare chest heaving. He wore a blithe smile on his unmasked face. I glanced at the …

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