Is the goal of patient satisfaction to make patients happy?
The link to a recent article in Forbes magazine entitled, “Why Rating Your Doctor is Bad for Your Health” keeps showing up in my inbox with the subject, “thought you would find this interesting.” The reason is because I’m responsible for overseeing education and training related to physician communication and patient satisfaction for a large national hospitalist practice.
The article isn’t so much interesting as it is unfortunate. Its premise, …
