That first day of mid-March in the call center that was later to become the headquarters of our student lead COVID-19 hotline, the disorganization and confusion were almost palpable. I remember the other fourth-year student at the time, Eda, trying to manage the newly arriving group of student volunteers while simultaneously answering a phone line that was ringing off the hook. I remember the blur of motion as three nurses …
Post Author: Giselle Malina, MD
Giselle Malina is an emergency medicine resident.
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