Empathy is what separates doctors from computers

The year was 1997, and I was an intern. I remember the morning vividly. Rounds had ended, the nurses had just started their shifts. The hospital was hustling. I felt a buzzing sound and looked down to see a page from my mother, then another and another. The frantic paging made my heart race and I wondered what could possibly be wrong. I ran to the nearest phone and heard …

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