Why the hotel industry should not be a model for hospitals
Making health care more patient-centered is rightly on the agenda for all hospital administrations across the United States. The need to give our patients the best “service” possible has also been pushed to the forefront as a result of reimbursement models which place more of an emphasis on patient satisfaction.
Unfortunately, this has led to some in the hospital industry making comparisons with hotels, and how hospitals can take lessons from …
