How can you be in a relationship with someone if you don’t speak the same language?
There is nothing more indelible than the words of an unhappy patient. In fact, in the past ten years, I can count on one hand the number of patients who have expressed dissatisfaction either in person, online, or on patient portals. Even though negative patient interactions are so rare, unfortunately, I’m consumed by them. I ask myself the same question that other physicians ask themselves every time something goes wrong: …
