During the height of the coronavirus pandemic, hospital edicts issued to protect patients would expose institutional frailties. The drastic implementation of nationwide telehealth measures would detrimentally affect patients who lacked access to health care and were unaccustomed to using digital technology. Many of these “digitally unprepared” patients were single, older, low-income, black patients who relied on landlines and flip phones to independently access the health care system. My 82-year-old grandmother was ...

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