Much is written about the advantages for primary care physicians and patients of working within a retainer model, direct primary care, concierge-type care model. Little is written about the downside or disadvantages. It is time to shine a light on the benefits and challenges of concierge and standard models through an experienced lens, particularly as drivers of burnout and the primary care shortage loom so large. The phase of a ...

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Seven years ago, I vividly recalled a patient saying, "It needs to be as easy to schedule with you as OpenTable." For most health care systems, this request is now a reality. Yet, how far has the restaurant metaphor moved into patient expectations? Recently on a closed Facebook physician group, a post discussed how to convince patients they do not benefit from antibiotics when they have a respiratory virus. One theme ...

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