Surprise! Health care can learn a lot from the DMV
Three years ago, I received a letter in the mail informing me that my driver’s license would be expiring. Almost immediately, I felt a sense of dread because I knew I would have to go to the DMV to renew my license. As a full-time, practicing orthopedic surgeon, running daytime errands isn’t exactly something I like to do, or better yet, have the time to do.
However, along with the DMV …
