Empathy at the bedside: a gaping injury in our training
“Please grab a chair and sit,” I told my resident, who was preparing to discuss a procedure with a patient. She smiled. Her confusion was evident in the gentle lift of her upper lip, showing just the tip of her incisors. A touch of surprise was also flitting across her forehead and eyebrows. As surgeons, we are conditioned to be efficient and laser-focused bullet-point communicators with patients and other medical …
