Patient satisfaction in the age of social media
The patient satisfaction industry needs to be disrupted.
This old, legacy industry, with it’s outdated and overpriced technology needs a serious makeover. I work for a large physician group that uses a well-established patient satisfaction vendor. And I have had no end of frustration trying to figure out how the data I get back can be used to actually improve my practice and the overall patient experience.
Don’t get me wrong; I …