R. Christopher Call, Michael O’Connor, and Keith Ruskin are anesthesiologists.
A guest column by the American Society of Anesthesiologists, exclusive to KevinMD.
A decade of working in quality and patient safety has taught me a painful lesson: Don’t say “quality” or “patient safety” to frontline health care workers. Too often, they become immediately defensive or evasive. How did q#^l&ty and s^f*ty become four-letter words? …
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