Megan R. Gerber is an internal medicine physician.
As physicians, we face the formidable task of working with patients who appear angry, never content with care or “made better” by anything we do. They may be known as “difficult,” unpleasant, or demanding. These patients are the most challenging and often the least rewarding to care for. But does it have to be that way?
A number of years ago at my first post-residency job in an urban safety-net primary …
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