Maybe one day, our universal health care system represented the values of Canadians, but certainly not anymore. American friends, you may know us for our drinking age and “free health care.” Still, unfortunately, our health care system no longer embodies the principles of equality, respect, politeness, safety, and peace that we hold dear.
You may also be familiar with our Prime Minister’s fondness for dressing up and doing shirtless yoga poses. …
Read more…
Hospitality in health care refers to providing high-quality, compassionate care and support to patients, focusing on meeting their individual needs and preferences.
This can involve a variety of strategies, such as providing clear and accurate information to patients, involving them in decision-making about their care and offering support and resources to help them manage their health and well-being.
The goal of incorporating hospitality into health care is to improve the overall patient …
Read more…
Dealing with challenging patients can be difficult and stressful for doctors and health care professionals.
It can be helpful to remember that they can be difficult for a variety of reasons, such as pain, fear, confusion, or unmet expectations that were expressed or not — reasonable or not. To effectively handle challenging patients, a few key points must be kept in mind.
Remain calm and professional. This will help keep the situation …
Read more…
Historically, the Canadian health care system has decided what should be done for the care of the population.
Who gets care, when and where, what is a priority, what delays are tolerable, and what degree of saturation is acceptable in a Quebec emergency room? This paternalistic approach is obsolete.
A modern service company must be interested in the needs and desires of its clientele.
Other than in the health …
Read more…
Every doctor wants to be perfect. We want to make sure our diagnosis is perfect. Our treatment plan is perfect, and our outcome will be perfect. Patients want the perfect doctor. They want us to get it right on the first try, each and every time. The problem is perfectionism, as hard as we try to achieve it or wish for it, is not attainable. Perfectionism will kill you.
Read more…
I’m a hand surgeon. After six years of academic practice, I opted out of the public and universal health care system my country is famous for to create the first private hand surgery practice in Montreal, Canada. That was 12 years ago.
Opting out of the system means that I do not get any payment or reimbursement from the government in a country where private insurance does not pay for private …
Read more…
Doctors treat people in all types of situations. Life or death. Sometimes both. Babies die, children die, and teenagers die. Women die. Men die. Sometimes you even have the misfortune of delivering a stillborn. Everyone experiences death, but for doctors, it’s part of our daily norm. Day after day, for decades throughout their career, we have to experience death and the pain of others. Beyond being knowledgeable and competent in …
Read more…
