When we think about holistic medicine, many assume that it requires human-to-human touch points and, therefore, doesn’t lend itself well to technology and innovations such as artificial intelligence. In fact, holistic medicine and whole-person care advocates often view technology as manufactured or impersonal and therefore dismiss its utility for health care. This is because there is a perception that health care tech values the human experience only for the purpose …
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Many health care organizations – health plans and hospitals alike – continue to debate what it means to provide population health management (PHM). Most have landed on a definition that aligns closely with what PHM means to them, rather than operationalizing an overly broad definition that doesn’t resonate with the populations and communities they serve. This is smart. But what’s missing is the focus on a more important question: What …
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Which statement fits your organization the best?
Option A: Our organizational strategies, incentives, goals, and mantras are driven by patient experience.
Option B: Our organizational strategies, incentives, goals, and mantras are driven by quality and safety.
It may be hard to say an organization can be one without the other since, after all, experience is a byproduct of quality. The two are so interrelated that there is often a cloud of confusion regarding …
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If you have worked in the hospital setting for any length of time, you likely are aware of the physicians’ lounge. It’s the protected space where the hard-working medical staff can escape to catch a break or grab a hot beverage. The physicians’ lounge is absolutely necessary. Medical staff members need a space where they can refuel and exhale the stresses that caring for the sick and dying will often …
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