Which statement fits your organization the best? Option A: Our organizational strategies, incentives, goals, and mantras are driven by patient experience. Option B: Our organizational strategies, incentives, goals, and mantras are driven by quality and safety. It may be hard to say an organization can be one without the other since, after all, experience is a byproduct of quality. The two are so interrelated that there is often a cloud of confusion regarding ...

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If you have worked in the hospital setting for any length of time, you likely are aware of the physicians' lounge. It’s the protected space where the hard-working medical staff can escape to catch a break or grab a hot beverage. The physicians' lounge is absolutely necessary. Medical staff members need a space where they can refuel and exhale the stresses that caring for the sick and dying will often ...

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