What’s the cost of the procedure? A common (and, frankly, reasonable) question from patients contemplating a surgery. “It depends” is the honest and accurate answer — yet frustrating to provider and patient. The reason for the ambiguity is that it’s all but impossible to tell a patient what his or her own cost will be. Patients (again, reasonably) express frustration as to why there isn’t a set price for a given operational procedure. ...

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Within doctors’ examination rooms, operating rooms and waiting rooms, clinicians and other staff know the importance of empathy. Caring for patients and loved ones extends beyond one’s medical skills. It also requires a good heart. As sign-up time for 2018 medical insurance approaches, patients look for a meaningful differentiator in health care providers when deciding whether to stick with their health plan, their primary care provider, and other doctors. On the ...

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