Revenue Cycle Management. What does it mean? In a nutshell, it means taking steps to assure that you get paid for what you do and that you get paid in a timely fashion. The revenue cycle starts when the patient calls your office for an appointment and your staff captures the patient's name, phone number, and maybe the name of their insurance company. The cycle ends when the balance on their account ...

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Here are five things that you should have on your 2011 To-Do list. 1. Start electronic prescribing. What have you been waiting for? The EMR/EHR? (See number 4 below.) Electronic prescribing can work in a stand-alone (no EMR/EHR) environment. Work flow can be modified, and you will benefit tremendously with additional nurse time available to you after the nurses realize how much phone time they save each day. Ask your current practice ...

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A physician approached me at the end of a talk on optimizing practice efficiency and improving service to patients and said, "I dream of an office with no phones." Do you have days where the phones are ringing off the hook? Or the phone message forms in your in-box seem to be reproducing? Maybe it's been one of those days when you can never get your nurse's help because she's been ...

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What does it cost to improve operational efficiency using technologies and outsourced services? For some physicians, the first reaction to every new service or technology is that it's going to "cost too much." And you get pitches for plenty of new services: * Your clearinghouse vendor or your billing manager wants you to push all your claims, even the claims you can file directly at no cost, through the clearinghouse for efficiencies. * Your ...

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"How many staffers should we have per doctor?" was the opening question in a recent column . We looked at the impact of staff on provider productivity and ultimately practice profitability as an approach to address that question. In that piece, we focused primarily on clinical staff, but in this column, we'll dig even deeper into medical practice operations, looking at the way a practice utilizes nonclinical support staff for ...

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"How many staffers should we have per doctor?" That's a question I'm asked at almost every seminar I present. Of course, like many good consultants, I almost invariably respond "it depends." One of the factors that needs to be considered is what jobs we're talking about -- clinical or front office. It's staffing in the clinical area that will do most to enhance a physician's productivity, so that's what we'll focus ...

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In addition to providing those incentive dollars for meaningful use of a certified EHR, the Health Information Technology for Economic and Clinical Health Act (HITECH) significantly strengthened aspects of the HIPAA security rule, including the penalties imposed under HHS and the Office of Civil Rights. If you are a "Covered Entity" (CE) or "Business Associate" (BA) it's time to get serious, the deadline to be fully compliant with these final HIPAA ...

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Maybe you've been assuming that when it comes time to go live on your EMR, you'll simply scan each patient's old paper chart into the electronic system. Maybe you haven't given it much thought because you're focusing on the change in your work flow when you start to use the EMR to document patient encounters. Well, it's time to pay attention to the transfer, because the conversion of the paper chart can ...

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So, you've decided to move forward and get an EMR for your practice, but studies and reports of EMR implementation failures are adding to your anxiety levels. You've probably read scores of rules on how to go about the task -- some of them in this column. But today I want to share with you some important things you shouldn't do. Medical groups of all sizes and specialties across the country make ...

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Selecting an EHR is not just about the demo. But those EHR vendors sure do put a lot of focus on that demo! You need to get beyond the smoke and mirrors and consider how to use that focus to evaluate the solution as it meets your needs and requirements. Before you even schedule any vendor demonstrations, write down your "must haves." Can you identify your top 10 requirements? For example, in ...

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