There is constant tension to remain on-time working in a primary care clinic, seeing patients every twenty minutes back-to-back.  It takes an incredible ability for the front desk staff, medical assistants, and the physician to be able to keep this flow running smoothly only to have it be derailed by the late patient who does not understand how their actions affect everyone else after them. I currently work in a system ...

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Reflexively, I often feel my breath catch, and my eyeballs roll ever-so-slightly when a patient leads with, “I saw on the internet ...” The precious minutes available to connect, inspect, and direct the management of their Google search are suddenly squandered by backtracking to reassure the bug bite will not turn into the bubonic plague! Our medical training has been outsourced to Wikipedia and WebMD. Today we all stand guilty believing we are ...

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