Historically, we’ve often thought of the doctor-patient encounter as something of a silo. Patients come in with symptoms, and the doctor addresses them, perhaps ordering tests or referring the patients down the line of colleagues. That model inexorably changed with the Internet. Today, patients come to their appointments educated on symptoms, treatments, and even us. They are frequently prepared with research and granular questions. They are engaged with the process, and often ...

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As doctors, we’re typically compensated for the work we do, not the hours we spend. Our jobs are structured so that we’re taxed for time, making even the most routine office visit feel like a race against the clock. Trying to develop a long-term strategy with a patient in this context is not time-efficient. It is, in fact, incredibly frustrating. Yet medicine is a team effort, and we understand that we’re ...

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