When first responders answered roughly ten calls from a long-term care center in Kirkland, Washington, over the course of a week, they did not expect to become patients themselves. Entering the Life Care Center of Kirkland last month exposed them to the novel coronavirus that sickens people with an illness known as COVID-19. Because the emergency calls came before authorities realized the virus was circulating in the community, some of the ...

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As Wei Wei Lee sat with her doctor to discuss starting a family, she felt a “distance” between them. The physician was busy on the computer and focused on the screen. “It just didn’t feel very personal,” Lee said. “I didn’t feel heard.” It seemed as though keeping a record of the conversation was more important to the doctor than making a connection with Lee. It wasn’t the experience she wanted, but she ...

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