Patient satisfaction vs pain relief

A fine line when it comes to chronic pain management:

Well, first, we are concerned about patient satisfaction. A few month ago, my CEO marched into my office concerned about a patient complaint. The patient had stated the physician was uncaring, refused a prescription and did not listen. I refused to discipline the physician, since the request was for narcotics. I recently had a conversation with another medical director who felt his young doctors were being unnecessarily prickly about prescribing for pain.

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