UnitedHealth on hip resurfacing: "We have no idea what that is"

The NY Times on hip resurfacing, a growing alternative to hip replacement. UnitedHealth apparently is behind the curve:

He said his insurer, United Healthcare, initially denied coverage because he wanted to go out of the approved doctors’ network and that several of the United representatives whom he spoke with on the phone were confused because they had never heard of the procedure. United eventually provided oral approval. Mr. Torretta still did not have that in writing by the time he underwent the operation.

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