WSJ – turning to other industries to cut physician waiting times:

Portland, Ore., physician Chuck Kilo, whose GreenField Health Systems helps restructure medical practices, and is assisting with the program, says that too many doctors’ appointments take up valuable office time with follow-up that could be accomplished with phone calls and email.

Sounds good in theory – one barrier is that phone calls and emails are not reimbursed. Another is that liability pressures force physicians to do everything face-to-face.

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