5 reasons why Apple’s iPad will have trouble in health care

Originally published in HCPLive.com

by Colin Crawford

The Steve Jobs iPad Tablet media show held at the Yerba Buena Center for the Arts in San Francisco was always going to have a hard time living up to the ridiculous pre-launch hype that’s been circulating around the Web.

Steve’s presentation was more moderate than at previous product launches as he tried to manage expectations positioning the device as a tweener product – “more intimate than a laptop and so much more capable than a smart phone.”

By the time we emerged from the iPad presentation and the demo area where, under the watchful eyes of Apple execs and security staff, we were allowed to play briefly with the device and the few announced accessories, it was obvious that the world was very much the same as when we went in.

This was always going to be Apple’s toughest audience. The crowd reaction was generally positive if rather muted. Of course, the group was largely press who have a tendency to be ultra critical and even cynical given the amount of marketing and PR hype to which they are subjected. People also react to what they know and understand and have more difficulty seeing the longer-term vision and opportunity.

A big challenge facing Apple’s iPad is that unlike phones and laptops, this is a nice-to-have, not an essential-to-have product. But it’s a very slick device and a lot people will want one even if they don’t absolutely need it. It’s a product that will evolve and build over time rather than be an instant success.

The light and thin iPad has a bright and crisp resolution, the performance is fast, web sites look great (well, those without Flash). Unmodified apps scale up to full screen and generally are acceptable while the Apps written for the enhanced iPhone operating system raise the bar significantly.

A typical reaction of “It’s just a big iPod Touch” is understandable, as that’s what it looks like, but that does not begin to do the device, or the engineering effort that went into the product and supporting eco-system, justice. Customers understandably may see this as a bigger iPod touch but it’s no trivial matter to scale-up a multi-touch captivate screen to 9.7 inches.

The magic in Apple’s iPad is just how seamlessly it appears to work. It’s going to be a while before Apple’s competitors can match the functionality in a similar form factor, which could give Apple an 18-24 month lead.

There are, however, some notable omissions that will affect its adoption by healthcare providers.

No Flash
If the device is positioned as great for web browsing, the lack of flash support is a problem, especially with video streaming. While Apple may be moving to HTML5 (http://dev.w3.org/html5/spec/Overview.html), Adobe’s Flash is going to be around for a long time, and this limits the accessibility of many useful Internet medical resources. Multi-tasking would also have been nice.

No camera
There is no camera, but then again we don’t have iChat on the iPhone. However, the device seems a natural for video chat and the camera is an essential tool to bring together the physical and digital worlds. Whether or not healthcare reform passes, the importance of telemedicine will only grow as myriad parties attempt to address provider shortages, the challenges of rural medicine, and other situations that necessitate remote delivery of care.

Given Apple has pushed video cameras in its desktops, laptops, and the iPhone (but not iTouch), the lack of this feature is really surprising. Maybe it’s just as well Apple is positioning the product as environmentally friendly and recyclable, as I have a suspicion that as with the iPhone, I could be upgrading each year.

Paying for a separate data plan
Given I carry around an iPhone all the time, having a tethering option for the iPad or laptop would be welcome rather than having to sign-up for another data plan.

No mouse support
The virtual keyboard is thankfully enhanced by physical keyboard options, either dockable or via Bluetooth; however, the iPad does not support Apple’s Bluetooth mouse, so extended activity within iWork and other click-heavy applications may be problematic. While it was good to see the iWork applications, the target audience release of iPad iLife applications would have been more appropriate; expect them to appear relatively soon after launch.

Durability and battery issues
As noted earlier, the iPad is light and thin, which lends itself to portability and ease of use. However, what does this say about the long-term prospects for its use? How well can it withstand rough usage, dust, disinfectants, water, etc.? Further, even if it can handle the rigors of an intensive healthcare setting, how will providers react to the lack of an interchangeable battery?

Apple claims that the iPad offers “up to 10 hours of surfing the web on Wi-Fi, watching video, or listening to music” which, if a reliable figure, could cover most of a hospital shift or a private practice workday. But what happens when the iPad gets handed off to the next person? The inability to swap out a dying battery for a fresh one becomes prohibitive to the iPad’s effective use.

This is a product that is likely to grow on you and it has enormous long-term potential. Its immediate strengths are in entertainment – games, movies, and music. The opportunity for content publishers is significant but needs a lot more work. While I have already signed up to be notified of when I can purchase an iPad, the absence of a camera and video chat prevents me from granting the device the “magical” status Apple has already bestowed on it.

Colin Crawford is CEO of Media 7 Consultancy and blogs at Colin’s Corner.

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