Putting money where their mouth is:
If our patients are not absolutely satisfied with any aspect of their inpatient service or overnight stay in a DMC hospital, we will credit their patient pay balance up to $100.
* Applies to all inpatient (or overnight) stays and all surgery services provided at a DMC hospital.
* Adjustment/Refund is dependent upon the nature of dissatisfaction as follows:
o Tier 1 ($25) Problems with physical facilities
o Tier 2 ($50) Inadequate communication
o Tier 3 ($75) Excessive wait issues
o Tier 4 ($100) Poor service from employees
They also have the 29 minute ER guarantee:
(via The Patient’s Doctor)
