Is patient-centered care part of the problem?

What is the difference between a health care system and a Burger King? In a health care system, you can’t always have it your way.

At some point in our training, most physicians are introduced to the Institute of Medicine’s landmark report on Crossing the Quality Chasm. The report outlines 6 key elements that are necessary for providing high-quality care: safety, timeliness, effectiveness, efficiency, equitability and patient centeredness. Although I recognize …

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