Skip to content
  • About
  • Contact
  • Contribute
  • My Book
  • Careers
  • Podcast
  • Transcripts
  • Speaking
KevinMD
  • All
  • Physician
  • Burnout
  • Practice
  • Policy
  • Finance
  • Conditions
  • .edu
  • Patient
  • Meds
  • Tech
  • Social
  • All
  • Physician
  • Burnout
  • Practice
  • Policy
  • Finance
  • Conditions
  • .edu
  • Patient
  • Meds
  • Tech
  • Social
    • All
    • Physician
    • Burnout
    • Practice
    • Policy
    • Finance
    • Conditions
    • .edu
    • Patient
    • Meds
    • Tech
    • Social
    • About
    • Contact
    • Contribute
    • My Book
    • Careers
    • Podcast
    • Transcripts
    • Speaking
KevinMD
  • All
  • Physician
  • Burnout
  • Practice
  • Policy
  • Finance
  • Conditions
  • .edu
  • Patient
  • Meds
  • Tech
  • Social
    • All
    • Physician
    • Burnout
    • Practice
    • Policy
    • Finance
    • Conditions
    • .edu
    • Patient
    • Meds
    • Tech
    • Social
    • About
    • Contact
    • Contribute
    • My Book
    • Careers
    • Podcast
    • Transcripts
    • Speaking
  • About KevinMD | Kevin Pho, MD
  • Be heard on social media’s leading physician voice
  • Contact Kevin
  • Discounted enhanced author page
  • DMCA Policy
  • Establishing, Managing, and Protecting Your Online Reputation: A Social Media Guide for Physicians and Medical Practices
  • Group vs. individual disability insurance for doctors: pros and cons
  • KevinMD influencer opportunities
  • Opinion and commentary by KevinMD
  • Physician burnout speakers to keynote your conference
  • Physician Coaching by KevinMD
  • Physician keynote speaker: Kevin Pho, MD
  • Physician Speaking by KevinMD: a boutique speakers bureau
  • Primary care physician in Nashua, NH | Kevin Pho, MD
  • Privacy Policy
  • Recommended services by KevinMD
  • Terms of Use Agreement
  • Thank you for subscribing to KevinMD
  • Thank you for upgrading to the KevinMD enhanced author page
  • The biggest mistake doctors make when purchasing disability insurance
  • The doctor’s guide to disability insurance: short-term vs. long-term
  • The KevinMD ToolKit
  • Upgrade to the KevinMD enhanced author page
  • Why own-occupation disability insurance is a must for doctors

Can technology be a change agent for health care?

Jay Parkinson, MD
Health Technology
November 15, 2013
Share
Tweet
Share

I was invited to attend a private breakfast with book author, surgeon, and New Yorker contributor Dr. Atul Gawande shortly before Dr. Gawande’s talk at The New Yorker Festival. Over breakfast, Dr. Gawande spoke with IBM executive Dr. Paul Grundy on the future of health care. The event was sponsored by IBM so there was plenty of talk about how technology can and will influence the practice of medicine — from big-data diagnoses and personalized medicine to enhancing doctor-patient communications.

But, to me, the big question Dr. Gawande raised was this: Can technology be a change agent for health care? The inevitable answer is yes, with one important caveat. It’s not the technology that will change the practice of medicine, it’s the doctors who use the technology who will end up changing it. And it won’t come overnight. Many of the most influential doctors practicing medicine today have an antagonistic relationship with computers. Change will only come in a massive way when the under-40 generation takes control.

Under-40s expect technology as impressive as Facebook, Twitter, Kayak, and Tumblr to influence each and every moment of our practice. My generation simply doesn’t know how to live without the Internet. However, we’re not yet leaders and technological decision-makers in our health-care system. Our parents are heads of hospitals, chairwomen of departments, and CTOs of health-care delivery networks. When this generation of boomers retires this decade, we’ll see massive change. It’s not their fault. Technology, the internet, and iPhones simply aren’t in their DNA.

I’m 37-years-old and graduated medical school in 1998, four years after Amazon.com was founded. I had my first computer in 3rd grade — a Commodore 64. Of course it wasn’t connected to the Internet, but I grew up tinkering and exploring and using my imagination to see how I could use computers to make my life easier and more fun. When I couldn’t figure something out on my computer, I quickly realized I couldn’t ask the wisest man I know—my own father. He was absolutely no help, and today at age 65, he’s still no help. He still thinks he’s going to break the Internet. Computers stress his generation out.

I see this every day in my company. We’ve built an online platform that allows patients to message our doctors and have an online conversation to either treat medical problems or refer to the most appropriate healthcare professional in the neighborhood. I’ve hired two generations of doctors — one from my parents’ generation and one from my own. The differences are striking. One feels right at home, empowered and enabled, and the other thinks she’s going to break something. The older physician still loves what she does, and enjoys learning out of curiosity, but computers just aren’t hard-wired into her brain like the younger one.

I speak to medical students on a regular basis about creativity in health care and I open up every conversation with one question: “Who is the youngest one here?” Some precocious kid always raises her hand and says “I was born in 1992.” She’s just a few years older than Amazon, Facebook and the iPhone. Leaving her iPhone at home is anxiety-provoking and socially isolating for her. In just a few years, she’ll be the resident treating the current health-care leaderships’ broken hips in the ER. If she doesn’t have her smartphone with its suite of professional tools that enable her to practice medicine as effectively as purchasing a plane ticket or keeping up with her friends and family, quite simply, she’ll feel anxious and lost.

It’s been said that the Internet is the greatest generational divide since rock-n-roll. My grandparents’ generation didn’t know what to do with the Beatles. My parents didn’t know what to do with the Internet. My generation doesn’t know what to do without the Internet. There’s a sea change coming in health care. It’s not due to amazing new technological tools. It’s due to a new guard of health-care professionals providing new forms of leadership with new behaviors and expectations, demanding the use of familiar tools in their everyday practice. As a physician, I couldn’t be more excited about ushering in these new technologies to help doctors be better doctors and patients be better patients.

Jay Parkinson is CEO, Sherpaa and blogs at his self-titled site, Dr. Jay Parkinson.

Prev

Doctors need to remember that they need to be human first

November 14, 2013 Kevin 7
…
Next

Our veterans drive the transformation of healthcare

November 15, 2013 Kevin 5
…

Tagged as: Health IT and AI in Medicine, Mobile Health and Digital Health, Primary Care

< Previous Post
Doctors need to remember that they need to be human first
Next Post >
Our veterans drive the transformation of healthcare

ADVERTISEMENT

More by Jay Parkinson, MD

  • Why an Uber for health care is doomed to fail

    Jay Parkinson, MD
  • a desk with keyboard and ipad with the kevinmd logo

    The problem with social media and health

    Jay Parkinson, MD
  • a desk with keyboard and ipad with the kevinmd logo

    Being a good doctor is more than writing prescriptions

    Jay Parkinson, MD

More in Health Technology

  • Clinician trust in AI is not a one-time milestone

    Susan Grant, DNP, RN
  • What AI in medicine can and cannot do

    Shiv K. Goel, MD
  • I built clinical decision-support tools at the bedside

    Ahmed Elsonbaty, MD
  • Physicians must shape AI in medicine, not watch it

    Sonal Patel, MD
  • 3 fixes for primary care access in the ChatGPT era

    Payam Zamani, MD
  • Doctors using AI are not being replaced by it

    Neha Pathak, MD
  • Most Popular

  • Past Week

    • DEA fear is reshaping how doctors prescribe

      Ronald L. Lindsay, MD | Physician
    • Metrics got you into medicine and are making you unhappy in it [PODCAST]

      The Podcast by KevinMD | Podcast
    • Violence against doctors: 5 forces that ignite it

      Timothy Lesaca, MD | Physician
    • The double standard at the heart of chronic pain treatment

      Joshua Saylor | Conditions and Diseases
    • 3 fixes for primary care access in the ChatGPT era

      Payam Zamani, MD | Health Technology
    • Why does post-discharge care keep breaking down?

      Katherine Owen, RN | Conditions and Diseases
  • Past 6 Months

    • Primary care crisis requires new training and skills

      Justin Oldfield, MD | Physician
    • Polycystic ovary syndrome is more than ovarian

      Oluyemisi Famuyiwa, MD | Conditions and Diseases
    • DEA fear is reshaping how doctors prescribe

      Ronald L. Lindsay, MD | Physician
    • Expanding the SOAP framework boosts health outcomes

      Deepak Gupta, MD and Sarwan Kumar, MD | Physician
    • The handwashing standard nobody finished. Until now.

      Bernadette Burroughs, RN | Conditions and Diseases
    • Why bipolar II is not just a milder version of bipolar I

      Ethan Evans, MD | Conditions and Diseases
  • Recent Posts

    • What happens when physicians cede AI to direct-to-consumer startups [PODCAST]

      The Podcast by KevinMD | Podcast
    • How a self-driving car medical escort could work

      Deepak Gupta, MD | Physician
    • Clinician trust in AI is not a one-time milestone

      Susan Grant, DNP, RN | Health Technology
    • The real reason value-based care has not delivered

      Jeanne Cohen | Health Policy
    • Mental health in intellectual disability is real, not less

      Mallory Hellman | Conditions and Diseases
    • Psychedelics in psychiatry are not a neural reset

      Farid Sabet-Sharghi, MD | Physician

Subscribe to KevinMD and never miss a story!

Get free updates delivered free to your inbox.


Find jobs at
Careers by KevinMD.com

Search thousands of physician, PA, NP, and CRNA jobs now.

Learn more

View 22 Comments >

Founded in 2004 by Kevin Pho, MD, KevinMD.com is the web’s leading platform where physicians, advanced practitioners, nurses, medical students, and patients share their insight and tell their stories.

Social

  • Like on Facebook
  • Follow on Twitter
  • Connect on Linkedin
  • Subscribe on Youtube
  • Instagram

ADVERTISEMENT

  • Most Popular

  • Past Week

    • DEA fear is reshaping how doctors prescribe

      Ronald L. Lindsay, MD | Physician
    • Metrics got you into medicine and are making you unhappy in it [PODCAST]

      The Podcast by KevinMD | Podcast
    • Violence against doctors: 5 forces that ignite it

      Timothy Lesaca, MD | Physician
    • The double standard at the heart of chronic pain treatment

      Joshua Saylor | Conditions and Diseases
    • 3 fixes for primary care access in the ChatGPT era

      Payam Zamani, MD | Health Technology
    • Why does post-discharge care keep breaking down?

      Katherine Owen, RN | Conditions and Diseases
  • Past 6 Months

    • Primary care crisis requires new training and skills

      Justin Oldfield, MD | Physician
    • Polycystic ovary syndrome is more than ovarian

      Oluyemisi Famuyiwa, MD | Conditions and Diseases
    • DEA fear is reshaping how doctors prescribe

      Ronald L. Lindsay, MD | Physician
    • Expanding the SOAP framework boosts health outcomes

      Deepak Gupta, MD and Sarwan Kumar, MD | Physician
    • The handwashing standard nobody finished. Until now.

      Bernadette Burroughs, RN | Conditions and Diseases
    • Why bipolar II is not just a milder version of bipolar I

      Ethan Evans, MD | Conditions and Diseases
  • Recent Posts

    • What happens when physicians cede AI to direct-to-consumer startups [PODCAST]

      The Podcast by KevinMD | Podcast
    • How a self-driving car medical escort could work

      Deepak Gupta, MD | Physician
    • Clinician trust in AI is not a one-time milestone

      Susan Grant, DNP, RN | Health Technology
    • The real reason value-based care has not delivered

      Jeanne Cohen | Health Policy
    • Mental health in intellectual disability is real, not less

      Mallory Hellman | Conditions and Diseases
    • Psychedelics in psychiatry are not a neural reset

      Farid Sabet-Sharghi, MD | Physician

MedPage Today Professional

An Everyday Health Property Medpage Today

Copyright © 2026 KevinMD.com | Powered by Astra WordPress Theme

  • Terms of Use | Disclaimer
  • Privacy Policy
  • DMCA Policy
All Content © KevinMD, LLC
Site by Outthink Group

Can technology be a change agent for health care?
22 comments

Comments are moderated before they are published. Please read the comment policy.

Loading Comments...