Why a malpractice win for doctors feels like a great loss

My kid and I are outside in the front yard blowing bubbles, enjoying the blue skies and 70 degree weather when she says, “Cool Daddy! Look, there’s a police car coming down the street. Oh, cool! I think he’s coming to see us!”

Uh, oh, I think to myself. Despite my kid’s excitement, I know that rarely does anything good come delivered by a policeman. My wife is inside, my one kid is with me and my other is inside, so they’re not coming to give me some tragic news. Or are they? My parents … my siblings … is everyone okay? Why is a sheriff pulling into my driveway?

I exhale for a minute. Maybe it’s Jim, the officer that lives in the neighborhood, I think to myself. He’s probably just stopping by to chat or say, “Hi.” As the car rolls closer, squinting to look beyond the window glare I see that it’s not Jim. It’s an officer I’ve never seen before. Clearly none of us has done anything to get arrested.

“Daddy! I wanna go see inside the police car! Daddy, will he give us a ride? Ooh, ooh, can I see his gun? Cool!” says my kid, jumping up and down with excitement.

“Let’s see what he wants,” I answer.

The driver door opens. A huge officer gets out, in grey uniform, bulletproof vest bulging underneath, with black wrap-around sunglasses, and a toothpick in his mouth.

“Are you Dr. Bird?” he asks, as serious as a heart attack.

“Yes, sir,” I answer.

“I got a present for ya,” he says, as he pulls a thick rolled up stack of paper from under his arm and hands it to me.  “Here’s your subpoena,” he says.

“My what?” I stammer. “What’s this all about?”

“You’re getting …” he starts before,

“Daddy! Daddy! I wanna ride in the police car. I wanna see the lights go on! Yay!” says my little one.

“… sued,” I finish the sentence for him.

“Yes, sir. You and every other doctor in this county it seems like. I’ve got about a dozen more to go serve. These lawyers are unbelievable. (laugh) I happen to know this one will sue you for breathin’ and win, too. You know, the one on the back of the yellow pages? You ever run into any trouble, though, you call him. Trust me, he got me out of a jam one time,” he says with another grunt-laugh.

“Wow. Thanks for that wonderful advice. You’ve really brightened my day,” I snark back at this guy, who apparently thinks it’s hilarious to be part-time process server and part-time comedian.

“Oh, don’t take it personally. It’s just business,” he says chuckling, as he spits out the same old lie and cliché I’ve heard a thousand times from doctors who’ve been sued.

“That’s great. Thanks. Anything else I can do for you today, officer?” I ask, dejected.

“Oh, yeah, I’m gonna have to give you a ticket for parking your car on the street overnight … Just kidding!” he says, and give’s a snort-laugh.

This guy’s unbelievable, I think to myself as I turn to walk away.

“Don’t worry, Doc. You’ll win that case. That lawyer will sue a dead dog if he could get it to settle for a bone and a biscuit,” he says.

“Uh, thanks for your … uh, support,” I say, shaking my head in disbelief.

Yep, it happened. After about 30,000 lawsuit-free patient encounters I finally got hit with a lawsuit. I guess 29,999 out of 30,000 isn’t bad, I think to myself. What’s that, 99.99% accurate? Well, it’s still not perfect; still not 100%.

I walked inside and ripped through the pages and start reading about the case of which I have zero recollection. What? This? This is nothing. This is ridiculous, I think to myself. Where’s the malpractice? Where the h—l did I not do everything as I was taught, as I should have and as I would do again?

I can’t find the malpractice, because it’s not there.

Almost every day in my training, it was either implied to me, or I was explicitly told that someday, no matter how perfectly I practiced, no matter whether I met or exceeded the standard of care, that I would be falsely accused of malpractice someday and be sued. In each of those teaching moments, I was told how to practice so as to decrease the chances of such a false accusation and how to document, so as to be able to fight the inevitable false accusation in court. Never once was I told, or was it implied that it wouldn’t happen.

Though these words were never spoken, the unspoken lesson was: You are getting excellent training. You are going to be an excellent doctor. You will be prepared to handle any situation thrown at you. You will go out into the real world and do your best with every patient you see, and one day you will be sued for it, and possibly put on trial. I trained at a top notch institution. My teachers were right.

Over the next week, I obsessed about the case. Over and over and over again, it ran through my head, what would I have done different? I can think of all kinds of things I could have done differently, but none of them seemed better, or even equally as appropriate as what I did. In my head I kept hearing the mantras of physicians that have walked the plank of false medical malpractice allegations before me, “It’s the cost of doing business,” “It’s not about you, it’s about money,” “It’s not personal,” “Every doctor gets sued.” Yeah, bulls—t, I thought to myself. The more I thought about it the more it infuriated me.

Also, reading through the record, I couldn’t help but think, of all the patients I’ve seen, why this one? There’s nothing here, nothing at all. Not only did I not commit malpractice, I cannot see where any of the other providers even might have or possibly committed malpractice.

As the months went on, I went through the “process.” I met with my lawyer. I reviewed the record ad nauseum. I read every bit of literature about this case I could find. The more I read, the more I was certain I did nothing wrong. The more I thought about it, the more I realized that didn’t matter. Also, the more I was told and the more I told myself it “wasn’t personal” and “was just the cost of doing business” the more I took it personally. It is personal. When you dedicate your life to helping people, often times without payment, often times at 3 a.m. dog tired, on your kids birthday or your third holiday in a row, and it’s routine business that you’ll be extorted for money just for doing your job and doing it well, you’re damn right it’s personal.

Along came the depositions. The plaintiff deposed their “expert” who plainly put, was not an expert. He was a hired gun, paid thousands of easy dollars, to testify that everything I and my co-defendants did was absolutely wrong. Also, he was of a completely different specialty than my own. His testimony was laughable. His answers seemed to indicate he hadn’t even read the evidence closely or at all. Regardless of how bogus his testimony was, my attorney tells me, he made enough (false) accusations to get the case to trial.

One by one, our experts line up drooling to testify that their expert was absolutely wrong. They had the truth on their side and they were actual experts. But would the jury understand? Whose “experts” would they believe? As strong as my case was, I resigned myself to the fact that that’s what the case would come down to. Not what was right, or what was wrong, but whom the jury chose to believe, for whatever reason they chose to believe him. As difficult as it can be to judge another physician in a different specialty I can only imagine how difficult of a task it is for a jury with no medical background to judge the decision making process of a physician, in a complex medical case. How many times have you gone to an M&M conference and a dozen experts argue over a case with a bad outcome and even those highly trained experts couldn’t agree on what the “standard of care is” let alone whether or not it was met?

Over months, the trial draws closer. My tension waxes and wanes, fades and returns with each deposition, each email from my attorney and with any patient encounter that reminds me of the case. Ultimately as the trial closes in on me, the tension builds. All the while, I know I met…No, I exceeded the standard of care. As the trial date gets closer, the more I realize how little that may matter. How would I come across to a jury? I’ve never been on trial. I know I’ll be very nervous on the stand. Will that be seen as appearing “guilty” or will the jury understand and see my side of things?

I get an email from my lawyer. “Just to let you know, the trial date is set. There will be a routine mediation meeting tomorrow. You do not need to attend. We are taking this to trial. You did nothing wrong. We will fight this every step of the way.” Deep breathe, exhale.

The next day, breaking the silence comes a “ding.” It’s an email on my phone. I open the inbox, and I see two words that shock me:

“CASE OVER! “

“The charges against you have been dropped. No money will be paid on your behalf. There will be no trial. Congratulations. You are dismissed with prejudice.”

I could hear and feel the air start to leak out of the balloon of pressure hanging over my head: “Dismissed with prejudice.” I ask my lawyer to translate: that means “Over. Permanently. Done. You are innocent. You won.”

Well, it didn’t feel like a “win,” but it was over.  I was relieved not to have to roll the dice.  Even though I was vindicated, there was no “win” in being falsely accused of committing malpractice considering all the time spent reviewing charts, attending legal meetings and depositions, and all the mental stress and sleepless nights.  Others have said that although a dropped lawsuit is a win in a literal sense, it is a great loss for patients and doctors because it drives a harmful and dangerous wedge in the physician/patient relationship.  As I progressed forward from this point on, I truly understood how true this is. I couldn’t help but feel that from then on, memories of this lawsuit and the process would be irreversibly intertwined with each patient interaction, each handshake, each differential diagnosis and treatment plan, as much if not more than the science, pathophysiology and the textbooks I read.

“BirdStrike” is an emergency physician who blogs at WhiteCoat’s Call Room at Emergency Physicians Monthly.

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  • http://profiles.google.com/edwardpullen Edward Pullen

    Been there and with the exact same outcome, a frivolous case dropped, in my case 2 days before the trial date. 3 years of work, sweat, and stress, only to “win” by having the case dropped. Agreed, did not feel like a win.

    • EmilyAnon

      Small consolation I’m sure, but at least the plaintiff was stuck with 3 years worth of legal bills. Of course you were too. So only the lawyers won.

      • ninguem

        I thought the plaintiff lawyers didn’t bill the plaintiff anything unless they won?

        • EmilyAnon

          Maybe if this was a predictable win the plaintiff attorney would accept his percentage fee at the end. But it must not have been slam-dunk in Dr. Pullen’s case, as the attorney (or client) suddenly pulled out. I can’t imagine the attorney not having a contingency financial agreement for this eventuality. But what do I know…perhaps the attorney really had to suck up the loss of 3 years work. Maybe Dr. Pullen can elaborate on why the case was dropped.

  • Suzi Q 38

    This is precisely why, in early Spring of 2011, I did not “run ” to the lawyers office because I felt that my legs were tingly and weak after my hysterectomy at a local but famous cancer teaching hospital.
    I figured that it may be temporary, maybe this is what usually happens after a hysterectomy. By two months later, I realized that it was slowly getting worse. I preferred to work with my doctors, rather than pay lawyers to alienate them and every health professional at that hospital that I needed.

    Since my symptoms started out minimally, and I was under the care of their only neurologist, I figured I was in good hands. I was wrong.
    The gyn/oncologist and neurologist were nice at first, but as my condition continued and came and went; waxed and waned, like the calm and the storm…their patience wore thin. they began to view me as a gold digging hypochondriac.
    Sadly, I was nothing of the sort. Stupid, perhaps, for believing that they wanted to help me get to the root of my problem and find out what was wrong.
    They kept me for a year and a half, during which time I asked them for more tests, other than just the standard lumbar puncture. they said it wasn’t needed. I asked why? Isn’t this weakness and tingling weird?
    I walked in without it for God’s sakes.
    Eventually, I needed several other specialists at their hospital (Gastro, PT, and urologist) as other troubling but not yet debilitating symptoms came to light.
    I still didn’t run to my lawyer. Maybe I should have. But I also knew that if I did, all of my treatment or lack thereof, would stop. The neuro was friends with the gyn/oncologist, who was worried that I would sue or complain to the patient advocacy that I was a “poor outcome.”

    I told the doctor: “Just get me care! What if what I have is a crazy incidental condition??? Don’t deny that my hanging upsidedown for 5 hours in stirrups could have affected a nerve or two. Besides, the da Vinci surgery ‘jury” is still out. Furthermore, I could have been dropped, who the heck knows? I was asleep at the time.” What if this is MS??Brought on gradually after my lack of estrogen or progesterone after my ovaries were removed. My medical imagination was going overtime.

    Too bad my two main doctors were not “detectives.” I guess I have to cut them some slack. they are only in their early 40′s. Not every doctor is street smart and naturally driven to want to find out what is wrong. Especially a gyn/oncologist. He is only interested in the cancers of females.

    Anyway, I still fall asleep when I talk about what happened to me.
    Suffice to say, I still haven’t gotten a lawyer because I know these things are difficult to prove actual and direct negligence. I may be able to paint out stupidity, complacency, and apathy. I can also prove definite bad manners, but I know that no doctor, however stressed or lazy, means to do a patient like me harm.

    My spinal stenosis was finally discovered a year and a half after my first complaints that escalated in the last 6 months before the big discovery.
    I cried with relief and the mistaken thought that it could be fixed, and I could walk and run like I used to again. I cried because I could get a=in a couple of doctor’s faces and say, “See! I wasn’t a hypochondriac like you thought I was..LISTEN TO YOU PATIENTS!”

    You can not work day by day thinking all of us are going to sue, you.
    Your lack of caring, your distain for the complainers of symptoms like me,
    immobilize you to the point that you do not treat me medically and socially properly. This makes me medically worse. In my case, my paralysis is probably permanent, like the three surgeons 6 months ago predicted.
    They were incredulous that my aggressive treatment didn’t start at least a year ago.
    I might have had a different outcome, if doctors were not so scared of getting sued. Regardless of whether or not I had the capacity to sue or not, I should have been treated properly. You are still my doctors.

    You take the oath “Do no harm.”
    In all actuality, with the thousands of patients that you encounter over your learning and working career, only one sues you??? Of that one patient that stupidly does, the case is eventually dismissed due to lack of proof or merit.

    My point is that you have good odds that you will be vindicated.

    It doesn’t change the feeling that one gets from that first subpoena.
    No one likes getting sued, but sometimes, when too many mistakes occur, your patients have a right to question you as to what happened.

    I would “walk away” from all of this gladly, if I could physically do so like I did before my surgery. If it turns out to be congenital, I would accept that, but still question why it took so long to get me help.

  • http://www.facebook.com/jay.shah.3194 Jay Shah

    Only have to wonder how much this fear and similar experiences effect patient care. Doctors are paranoid, waste millions to cover all bases with defensive medicine and take their eye off what they care about the most- the health and well being of their patient. While defending these lawsuits, anyone wonder the effect the doctors stress has on patient care? I think everyone should be concerned about this, whether you are a doctor or a patient. Whether you care about the cost to society, the implications to quality of care, the righteousness of exposing physicians to the mercy of lawyers who are not held accountable for lying or wrongful doings to harass others for their financial benefit when filing frivilous lawsuit, people should start bringing this more to the limelight. Greedy lawyers have ruined everything and have paid a lot of money to get all kinds of laws passed to make sure they can keep going after everyone to make their millions. Who will eventually fix this? Not the politicians- they need the lobbying money and pointing out the obvious, majority are lawyers. Not physicians- they dont have the numbers and choose not to unite, rise and strike because they dont want to do anything to potentially harm anyone (although they indirectly are). Not the defense lawyers- they make their living defending from this frivilous lawsuits. I think the citizens, who ultimately are the ones to pay for this, need to be educated by everyone and every organization involved.

    • trinu

      It also has an effect on patients, who may not bring up questions and concerns with their doctors for fear of being labeled as potential lawsuits.

  • kjindal

    you need to file formal complaints against their “expert” with his/her hospital, state medical board, etc.
    stopping their gravy train is the only way to curb this crap

  • meyati

    i was teaching without lawsuit insurance. I was rear-ended during the summer. Come fall-a student said that she filed a complaint against me, and they went to a lawyer. Many say that. A week later a lawyer’s office calls and asks me if I have insurance. I said -no- A few days later I was served for the car wreck. The person suing didn’t have insurance, didn’t have a license and was doped up. There were 4 other lanes for her to use. My heart sank. It was dismissed without prejudice. My students felt so bad that I wasn’t threatened with a lawsuit again. The class did some detective work and found the young lady was in a family of professional suers and car wrecks. I turned that info over to the lawyers. Knowing how I felt with that, I feel a millions times worse when medical professionals are sued. I’ve had up and down relationships with the medical world- but I get more satisfaction in telling a doctor that he’s a jack#** and leaving.