The fine line between compassion and detachment

I’m told every doctor has their list of unsolved patient mysteries. Those patients where something terribly awful or something miraculous happens for which you lay awake at night trying to understand. The nature of doctors is to want solve problems and figure out medical mysteries in sleuth-like Sherlock Holmes fashion. It’s these unsolved mysteries that you remember as they perplex you for days, weeks, possibly years after.

For me, it happened so quickly and unexpectedly. I left the night before after a long family meeting to discuss the plan for blood transfusion overnight. The patient had been been fatigued and short of breath. She was cleared by cardiology, hematology, and nephrology. There was no pulmonary embolism and she had therapeutic INR. Chest x-ray was clear. She had never had a white count, positive cultures or any obvious signs of infection. It seemed like cut and dry symptomatic anemia.

I came to work that morning, checked in with the patient anxiously awaiting to see if her hemoglobin improved after her transfusion. I expected some awesome turn around. She said she felt exactly the same, maybe a little better. I thought to myself that perhaps she could go home later today or tomorrow in time to celebrate the new year. I examined her, wrote my note and moved on.

We had just sat down to review our patient load when I got the page, “Your patient is tachycardic and rigoring. Please evaluate.” We rushed over as a team and found our patient without complaints, just said she felt cold. That page quickly progressed to rapid response then stroke code. Our heads were spinning with all the possible differentials.

The family arrived in the middle of the stroke code. With the rapid response team and stroke team helping the patient, I quickly directed the family to a nearby waiting room. Within minutes, a code blue was called overhead. I tried my best to comfort the family as best I could. They looked towards me expecting some sort of a miracle and nothing I could say offered the comfort or solace they sought. They seemed to know that she was dying even before I could accept it.

I left the hospital that night and the moment I got in the car, I wept. I felt terrible. I wondered if I had missed something. Over the course of a couple days I ran through scenarios in my head, reviewed labs and every possible differential to try to figure out what I should have done. In the days that followed, I sat down with the rapid response team and was reassured that we had done everything right and sometimes people just die. No explanation, nothing we could have prevented. We offered the autopsy but the family declined, asking us, “What else would this tell us besides that she’s dead?” Was it closure we wanted for the family or for ourselves?

We are used to things being cut and dry. Simple explanations based on science. Someone presents with painful urination and the urinalysis shows leukocyte esterase and nitrates. You are automatically reassured that it is a UTI and you can treat it. Problem solved. You come to rely on hard fast truths and algorithms of “if this, then that.” When things just happen, partly it is the shock, but mainly it is in not knowing where things went wrong. It is hard to accept that sometimes people just die with no explanation. It goes against everything we learned in school, and you are left mulling over details.

As physicians, we walk a very fine line between compassion and detachment to stay effective. It can be psychologically taxing at first to find that fine line between caring about a patient’s well-being and health, then finding the eject button if nothing works in the end despite every effort. It is through these rough days that you hope you at least learned something and can continue to improve for your next patient. I am halfway through intern year now and while I have learned so much in these past 6 months, there is so much left to learn and so much left to shock me.

Christine A. Garcia is an internal medicine resident who blogs at Christine Chronicles and Beyond the Classroom

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  • http://twitter.com/moogiepower Megan Yang

    I had a similar experience this week. And I felt so badly like I missed something. And what we could have done. But my patient is still alive. As for yours, I don’t know if I could have not cried if I heard a code blue.

  • Guest

    Well as a patient, we want our physicians to have the emotion and detachment. It’s human, and makes you a better and more compassionate healthcare provider, because we are not just a case study, as are a mother, father, sister, and a member of this community. I commend you on your compassion.

  • http://twitter.com/EmanuelJavateMD Emanuel Javate MD

    Nicely written. For us physician time and experience are our allies. Bad things can and do happen even when we do everything right. Its especially hard now because it is early in your career but take solace in the fact that you were thorough in your workup and management. This event will only make you a better, stronger and even more compassionate physican!

  • Valerie Hong

    I am impressed and grateful for the compassion that doctors offer — even if it becomes “routine.” As an attorney that often defends physicians in litigation, I commend you for taking on one of the hardest occupations.

  • http://www.facebook.com/people/Steven-Reznick/100000549195050 Steven Reznick

    I hope your compassion, caring and empathy stay with you throughout your career. Caring is what makes us different. We remember every tragedy and unexpected bad outcome every day of our life and play the care over and over looking for a solution that works out favorably even when there is none. Self examination, introspection , concern and compassion are the elements you are talking about. The profession is lucky to have you.

  • buzzkillerjsmith

    FWIW a little advice from a doc of 23 years, still plugging away : It’s OK to cry in the car but not in front of your patients. Good job on that. But frankly doctor, should you use your own name on the internet telling about how you are crying? Maybe that’s ok with female doc, maybe not. My pts would be aghast.

    IM is a tough gig, lots and lots of suffering and death. And you have that next pt to see.

    • Dr. A Patel

      to buzzkillerjsmith,
      I think its completely human to feel and show
      your emotions. Maybe because it was so long ago, you don’t remember
      what it was like to first learn the wonders of medicine, and to go
      through the emotional rollercoasters that come along with treating
      people to health, while watching others pass away.
      I think its very
      courageous for Dr. Garcia to express her feelings on a very sensitive
      topic, and it takes a lot of guts to put your name on your thoughts on
      the internet.
      I find it hard to believe that her patients, other
      human beings, would be “aghast” that their doctor cared and showed it – on top of remaining professional throughout her duties as a physician, she really cared and has a passion for what she does.
      Furthermore, I gained a lot out of reading this. I know
      some of the same feelings I experience are common and something that
      all physicians deal with. Young physicians can benefit from reading this. I am, however, having trouble finding any good that comes out of your comments.

      • buzzkillerjsmith

        Oh, I remember very well indeed. Way back in the day, young doc, I took pediatric oncology at UCLA. It was supposed to be general pediatrics, but you know how things go in a tertiary care center. I simply could not handle it, too tragic, crying after I left the hospital. Note I post this because you don’t know my real name.

        A doc has to know his or her limitations. How many young docs go down in flames due to burnout? You know several yourself, I’m sure. Yet I’m still plugging away and doing OK, thank you, after a long time.

        Dr. G will mature. Note I did give her kudos for holding it in front of the pt. As a physician you should be friendly but a not a friend. You are there to help manage illness and emotions. You are not there to blubber in front of your patients. Express sadness, express sympathy (not empathy, as it is not your pain that is the issue here, but your patient’s pain.) You have your own doctor to help you out.

        How this country has changed. It’s fashionable to think of your patients as clients. It is fashionable to think of it as an adult-to adult transaction. True to some extent in many cases, but when people are sick, really sick, you are in loco parentis, and good parents don’t break down when it really matters. It hurts their children. You’ll understand all this some day.

        Spilling your guts on the internet is immature. You’re doctor, not a flake. As a physician you occupy a special place. You are the shaman. Act like the shaman.

        • http://twitter.com/bostongal1641 bostonmeg

          My Dr has been my Dr for over 20 years and yes he is also a friend. If I wanted a shaman I would have gotten one. I hope that he would feel comfortable crying in front of me as I would have no issue with it. I have had a lot of experience with Harvard Medical School Dr’s with no emotion – no thanks.

        • Sara

          We need more accountable doctors that aren’t afraid to use their name with their posts, not doctors that hide behind a silly alias like “buzzkillerjsmith” so they can be condescending. Great article.

    • penguin50

      I’ve had doctors (male and female) cry in front of me, and I was not troubled by it. I was just surprised that they cared so much—when I was first diagnosed, I assumed that serious illness would feel routine to doctors and not upset them. But when I expressed this, one of the doctors said, “Some patients affect you more than others.” That’s perfectly legitimate. I don’t need or expect my doctors to take care of me emotionally, but if in particular cases they are moved to show a patient with their tears that the situation makes them sad, well, that’s a very sweet bonus.

      • buzzkillerjsmith

        Other pts’ serious illnesses affect us deeply. Make no mistake about that.

  • Don Nguyen

    Great article!

  • john gibson

    I find it hard to believe that her patients, other
    human beings,
    would be “aghast” that their doctor cared and showed it – on top of
    remaining professional throughout her duties as a physician, she really
    cared and has a passion for what she does.

  • http://twitter.com/ShabbirHossain Shabbir Hossain

    I think these types of key sentinel moments early in our career are crucial to help develop character and empathy and serve as a point of reflection many years later when it’s much easier to get jaded.

    I still remember the first patient that ever coded on me and died. I was just an intern, and I questioned myself for many days after. Didn’t openly cry, but was pretty broken up about it.

    In retrospect, I believe coping with adverse outcomes and deaths should be a great point of emphasis in a physicians learning and growth.

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