Stop the stigma and give patients a chance

Stop the stigma and give patients a chance

I would like to start out by thanking all the fantastic health care workers. As a recovering person with diagnosed concurrent disorders – having both addictions and mental health issues – I have seen the challenges and abuse often faced by doctors, nurses, counselors and support staff working within the healthcare system. This article is in no way meant to hurt, blame or take away from the great and (hopefully) rewarding work you do, but to educate and open a dialogue about the impact of the stigma that we addicts/mental health clients sometimes face.

I’ve been an addict and person with diagnosed mental illnesses for about 35 years.  I want to share a little of how stigma in the health care system has affected me first hand.

Throughout my life, I have encountered stigma in many ways – either directed at me or at others. Now, sadly I’ve come to accept that kind of behavior from society, and while there is no excuse, I try to rationalize that ‘maybe they just aren’t informed.’  I have a much more difficult time, however, accepting this kind of abuse from professionals in the health care system.  As shocking as it might be, I’ve learned that we are not always safe from others’ judgment, and there are times that it can even come from the very people who have devoted their lives to helping people.

I’ve had several negative encounters at hospitals but I would like to share two occasions I’ve had with one particular hospital.

In 2006 I was living on the streets of British Columbia.  It was November and getting cold out. I was hurting, had had enough of the drug use and was tired of living in the cold. I hadn’t used in the last 24 hours and was craving real bad, but I knew I didn’t want to use anymore. I was desperate, out of hope and suicidal. I decided to go to the hospital to see if I could get some help. I was put into an open area while I waited to be seen by a doctor. I was clearly upset and broke out in tears many times, yet I was given no privacy. The shame of people seeing me like this was at times unbearable. After what seemed like an eternity, I was finally seen by a doctor. I explained, through tears, that I was an addict living on the streets, was suicidal and I wanted help.

His initial response was not to express empathy, to congratulate me on my decision to seek help and make a change or to assure me of the support I would surely be given, but instead his first question to me was “how have you been supporting your crack habit?”  I was stunned! What in the world has that got to do with me getting the help I need? Did he see me as just a thief, beggar, or a drug dealer? I could see the distain he had for me in his eyes. This was very hurtful.

He hurried away quickly, apparently on route to find a social worker to work with me, and I was left in this open space crying and visibly distraught.  I remember at one point, looking up as I waited, wishing desperately for a reassuring presence and seeing a nurse walk by.  I can still see the look on her face. It was not of sympathy or empathy, but pure disgust.

Another hour went by before the social worker made it down to see me. I thought “great I’m going to finally get some help.” I thought for sure since I said I was suicidal I would be taken to the psychiatric ward, a place where I believed I could finally be provided with the safety and support that I needed to get back on track, but that was not the case. The worker said that she was very sorry, but the doctor refused to admit me.  That was it.  She had already called a cab, it was on its way, and there was a bed set up for me at the local shelter. Once again I was shocked that I didn’t get the treatment I needed.

I did go to the shelter that night, but I was back to using the very next day. That open window of wanting to get clean had closed, and led to two more years of using and two failed suicide attempts.

I carried on the best I could and to help with the pain, cold and shame of homelessness, I started using opiates as well. I found it helped with the cold. When you’re nodded out, you don’t notice the cold or the stares as much.  It was because of the injecting that I got a painful infection on my arm. I put off going to the hospital, as the shame of my last visit was still fresh in my mind. I was hoping the infection would heal itself. It didn’t. It got worse and worse to the point my arm from my hand to the shoulder was three times the size it should have been.

I was finally convinced by a couple of friends to get to the hospital, so I went. Once again my fears came true. Turns out the nurse who had looked at me in such disgust all those years ago, was the very one on duty that day.  She may or may not have remembered me, but she had left a lasting impression. Even though the emergency room was empty I was still left waiting.

After two hours of waiting, the effects of my last morphine tab were wearing off and the pain was setting in. I decided to approach her. She told me they were very busy and that they would get to me as soon as they could. I knew this was a lie and confronted her on it. Her response was “I’m not the one who did this to you. It’s your own fault and you’ll have to wait.” WOW! I had had enough and went to the administration office to speak to a boss. And within ten minutes of speaking to her, I was being looked at.

I was hoping I wouldn’t get the same doctor as last time and was pleased to see it wasn’t. I was unsure what to expect from this new doctor but soon after talking to him I was in blown away, and this time for the good. He was great! He was kind, considerate and made me an offer I was waiting years to hear. He asked if I had had enough of this life style. I assured him I had. He offered to admit me, keep me on opiates until my arm healed and then help me withdraw. In the meantime he would set me up with an addiction councilor and have a psychiatrist come see me.

During the rest of my stay I was treated with kindness and respect. I felt like a human again and it made all the difference. I was finally getting the help I so needed. I started on the path that led me to where I am today. I’m off the drugs, I have a stable home, I’m paying my bills, am meeting great people and have a caring support system.

I wish I knew that doctor’s name. His kindness, caring and respectful approach to healthcare has helped me turn my life around. I owe him a huge thank you! If not for him, who knows where I would be today. For that matter, if I would be even alive. I try to mirror his approach in my everyday life.

One last example of some of the stigma I’ve personally experience happened right here in Brantford.

I recently went in for an interview where I was applying to do some volunteer work. During that interview I was asked why I wanted to help. I shared the story of my negative experiences at the hospital, and explained that I not only wanted to give back, but to give a voice to people like me.

One of the interviewers asked me if I was being rude and belligerent to the hospital staff, as she has witnessed this sort of behavior before and assumed that that was the reason I was sent away. Now focused on her negative opinion of behaviors exhibited by addicts, she then went on to vent about the hassles she experiences because of “the CRACK HEADS [living] below me.”  I sat there shocked and taken aback.  She noticed the look of shock on my face and quickly apologized, however, the damage was done.  Once again, stigma has reared its ugly head and I felt that shame all over again.

I know the abuse and the stress the job can have on healthcare providers. I really do! But please try to keep in mind that we are stricken with an illness and just like most illnesses, we have symptoms. Sometimes the need to want to relieve those symptoms can be overwhelming for us. Being dope-sick is a miserable and painful experience and yes, we may beg or try to manipulate for drugs, and sometimes we may act out or we may be having an episode due to our mental illness. We may even be abusive. In times like these, we need to be dealt with firmly but fairly.

Keep in mind, would you be mad at a cancer patient for having symptoms?

The Canadian Medical Association is offering a continuing medical education Stop the Stigma learning module for doctors (hopefully soon there will be something for all healthcare workers). I would urge you all to please find the time to watch the learning module – you can find it on CMA’s website.  The messages given are encouraging health care providers to be aware of the impacts of stigma and the small things you can do to combat it by doing things like being aware of the language used to describe your clients, and to not be afraid to give a kindly reminder to your co-workers when you witness stigma.

I’ll leave you with these final words.  No matter how difficult we can be, remember that we are sick and at times, have what you may find to be unpleasant symptoms. Please try and remember we are someone’s child, parent, grandchild or grandparent and should be treated like we are one of your family members. Remember why you first chose this profession, and you too can be like the doctor that gave me a chance and make a difference in someone’s life.

Randy Roberts is a mental health and addictions advocate and a supporter of #StopTheStigma campaign.  He can be reached on Twitter @RandallSRoberts. This article originally appeared on Healthy Debate.

Image credit: Shutterstock.com

email

Comments are moderated before they are published. Please read the comment policy.

  • Jenness

    It isn’t the healthcare worker’s fault – it’s a one-payer system based on paying as little as possible to care for people’s health with no incentive to improve, innovate, use critical individualized judgement for each patient or think outside the check boxes that the workers are required to mark off.

    I am lucky enough to live near the Texas Medical Center and find it less-than-ironic that I encounter Canadians, UK citizens, and other socialized healthcare nations flying across the world here for care. I never hear of Texans flying to Canada for life saving or even positive life changing treatment from the national system.

    I’m not shocked you were treated like this but I believe that like all patients who are or will suffer from anything that requires elevated skill sets and training, not to mention compassion, you will have to ‘deal with it’ under socialized medicine. Not that it wouldn’t be a nice utopian thought – but we are dealing with human beings who aren’t being paid enough to truly support themselves having to deal with difficult sick unhappy people working incredibly long hours and expecting others to behave like Mother Teresa for scraps while they get screamed at, called quacks, using tools that are outdated and supplies that are limited – well it’s unbelievably selfish.

    If you want compassion and the most up-to-date treatments and attitudes you will have to pay concierge pricing for it or be treated like cattle like everyone else. But hey, at least you can see someone and call it “free healthcare” right? Why aren’t you a little more grateful (at least that is what the TV and News Stations keep telling us you should be)?

    And you even got a cab ride out of it – what a deal!

    • JannyPi

      I disagree. It it totally the healthcare workers fault! Unless their job description includes judging patients to be “worthy” of care, they should process the patient without noticeable disgust in a typical manner. Insurance, or lack of, has nothing to do with how the author was treated.
      I’m one of those nosy types that speaks up when I see an injustice, and have walked out many times (clearly stating my reason) when observing rude or inappropriate behavior.
      Mr. Roberts, that was a very well written article. Best wishes for continued good health.

    • Jeremy Petch

      Actually, many Americans go North to purchase cheaper prescription drugs and to get treated at clinics such as the Shouldice Hospital, which has an international reputation for hernia repair. Canada also rates significantly higher than the US on nearly every international measure for health system performance (as do most European nations). There are, of course, exceptional centres for care all over the US, but the claim that Canadian healthcare is somehow substandard in comparison is laughable, and the assertion that a single payer system somehow fosters stigma (moreso than a multipayer system) is ludicrous. Stigma is a serious issue in health care (regardless of nation) and it deserves to be taken seriously, not warped in a sad attempt to score ideological points.