After the Affordable Care Act, don’t lose sight of the Medical Home

Nothing in life is free.

In the midst of all the turmoil and excitement surrounding the newly passed Affordable Care Act, I believe we should not lose sight of the bigger picture: providing better healthcare at a lower cost for more people.  The idea of the Patient Centered Medical Home, although in its trial stages thus far, is what we should be focusing on as physicians and health care providers.

Much has been said about our broken healthcare system.  A fantastic description of this can be found in the book Fractured by Ted Epperly, former president of the AAFP and director of the Family Medicine Residency of Idaho.  But the only way to dig into the problem is to change the focus from problem centered medical care to wellness centered care; that is, trying to keep patients out of the hospital and emergency rooms instead of the typical fee-for-service model most common in healthcare today.

The focus of medicine needs to change.  We — meaning physicians, insurance companies, hospitals and even patients themselves — need to try to prevent illness and strive for wellness, not have our entire focus be on scrambling to keep diseases in check and deal with ineffective coordination of care.

So here is the part of the healthcare system that physicians are loathe to discuss: we are paid more if patients come back often.  There is no incentive, at least monetarily, to keep patients at home.  There is actually a disincentive to do phone encounters — they are not reimbursable.  The ACA, in theory, will reward physicians and hospitals for quality medical outcomes and appropriate use of tests and services (Medicare Shared Savings) as opposed to quantity. All too often emergency rooms are flooded with patients in underserved areas who are there for lack of anywhere else to go, no primary care provider will take them without any insurance, and most cannot afford to pay out of pocket.  This is the reality we face today.

The ACA may not be perfect, but it is a good first step towards fixing the system.

The Patient Centered Medical Home should be what we strive for as physicians.  With this model, a team of healthcare providers can communicate and work together to prevent hospital readmissions and emergency room visits.  Although this new approach might have added cost up front, I believe in the end will save millions by decreasing readmissions and countless superfluous emergency room visits.

Regardless of your political viewpoint, I believe as physicians we must not lose sight of our responsibility as role models and community leaders to care for our patients in the best way we can. The Patient Centered Medical Home proposes to do just that.  The Supreme Court ruling is not perfect in the eyes of some, but will help us take steps as a country to provide better healthcare at a lower cost for more people.

Lauren Chasin is a family physician who blogs at DoctorMommy.

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  • http://www.facebook.com/people/Steven-Reznick/100000549195050 Steven Reznick

    The concept of team care is phenomenal. It requires teaching medical students to work as a team. It requires ward teams during residency and internship years to actually work as a team with definable benefits from doing so. Physicians are trained to be individuals so unless we re introduce the team at the earliest level this will be an uphill battle.
    Producing a team in the hundreds of small non urban , non university based mom and pop practices that currently provide care for America will be a problem. The reason there are no teams is that the primary care physicians can not afford the cost of the team. Surgical specialists and medical procedural specialists already have their teams because the reimbursement permits it. My favorite orthopedic surgeon gets followed around by his fellows, his residents, his nurse, his scribe, his physical therapist and his surgical coordinator. I do not see many pediatricians, family practitioners or general internists being able to afford this type of overhead.
    Paying for prevention rather than for treating illness was one of the goals of the capitated health maintenance organization movement. In defined communities such as those introduced by Kaiser , it works well. In most areas of the country hospitals attempted to manage health and physicians and introduce prevention . They failed. They bought up physician practices, employed the docs and failed. The hospitals are the ones again forming the ACO’s. There may be some physician IPO’s formed to form ACO’s but not many have materialized in my area of the world yet. Teaching prevention will require a robust public health system. It will necessitate reintroducing basic concepts of growth and maturation benchmarks, nutrition ( how to shop and prepare healthy nutritionally sound meals) , first aid, reproductive and sexual health to the schools with an appropriate information content for the school level being taught. The kids parents haven’t been taught this material so their kids don’t have a clue. As the schools become more of a patchwork of home schools, charter schools, under funded schools, how do we expect this education to occur? Who is going to pay for it? Who is going to permit it? America has gotten used to big portions,, fast food, clouds of tobacco and tsunami’s of alcohol in addition to a new enlightenment in younger sexual activity and non traditional parenting. If we just concentrate on a new health delivery model we are slated for failure.

    • http://twitter.com/jlchasin Lauren Chasin

      Thank you for your comments! I agree, and you have a good point. As one of my diabetic patients astutely pointed out to me, after I referred him to an ophthalmologist- “I don’t know, Doc, but seems like that guy has it made! He walked into the room with a couple of nurses, looked at me, and started talking while one nurse took notes and the other one moved equipment around, then he walked out. He was like a king.”

      I don’t know about you, but I frequently find myself juggling a speculum, brush, containers and a light while trying to hold a reassuring and calm conversation with a patient and not get schmutz all over my lab coat and shoes. Then I go out and write my OWN note, and set up my OWN equipment. And then I try to leave enough time to talk to patients about all those things you mentioned: nutrition, education, sex, exercise. And I’m still paying back my student loans. My hope is that we will work towards more equitable reimbursement schedules that reflect the importance and value of the family physician, as we already are at the front and center of healthcare.

      • http://www.facebook.com/people/Steven-Reznick/100000549195050 Steven Reznick

        Keep up the good work and the writing. I did what you did for 27 years and then converted to a small concierge practice. I have nothing but the utmost respect for busy clinicians like you who see a full compliment of patients , stay current and provide all the services of a medical home individually. Folks don’t realize that as a PCP you can not afford to hire the number of people or the experienced quality people you see working a cosmetic dermatology office or an interventional cardiology office. That is not to say that we do not have hard working well meaning personnel. It just means that it is hard to afford an executive secretary administrative assistant type person in a general medical, family practice or pediatrics setting

        • http://onhealthtech.blogspot.com Margalit Gur-Arie

          But do you really need all these people? That orthopedic surgeon you mentioned sounds like he has an entourage, not a “team”.
          Does eating advice for people without any disease really belongs in a medical clinic? I mean we could take the approach that a medical office is a lifestyle/health/morality center, but I’m not sure this is the right way, or the best way, and it certainly is not the most cost-effective way.
          It would most likely cost much less to address public health issues in homes and schools, as you described above, than to use physicians (or those “team” things) to teach nutrition and healthy habits, and we would reach more people.
          It would also help if we did something about increasing levels of poverty and decreasing levels of education attainment, but nobody wants to hear that right now.

          • http://twitter.com/jlchasin Lauren Chasin

            Margalit,
            Thank you for your reply. Part of the philosophy of the “team” approach, what we call the Patient Centered Medical Home, is to focus on preventing illness to keep people out of the doctor’s office and happy and healthy at home. These teams include pharmacists and nurses as well as health care providers, and most importantly YOU, the patient. By teaching things like diet and exercise when people come to the doctor, it also extends to daily living and increasing education. Yes, schools need help. Yes, the economy needs help. Of course these things need to be addressed. But as physicians, we can focus on our part, and I would argue that it is indeed cost effective for us to do this in the office. Millions of dollars are spent with emergency room visits that can be prevented by education about things like STD prevention, diet and exercise. I do agree that these issues should also be addressed in homes and schools, but unfortunately, this does not always happen. One of the joys of medicine for me is being able to give patients the tools to keep themselves well- we have to start somewhere. Thanks for your input, and stay well!

          • http://www.facebook.com/people/Steven-Reznick/100000549195050 Steven Reznick

            I think you are correct Margalit, the correct venue for teaching nutrition, prevention and lifestyle issues is during a person’s education. It can be reinforced during pediatric growth and benchmarking visits but is best taught as part of the science and health studies in the first twelve years of school. Local public health initiatives can enhance it. I have no problem with nutritional counseling and activity counseling in adult practices but young adults need to know how to shop for healthy food in a cost effective manner, prepare it in a healthy nutritious manner and engage in daily lifestyle activities that promote healthy living rather than detract from it. A course on common sense first aid and treatment of common self limiting illnesses would go a long way to limiting trips to ERs and Walk In Centers that are best handled individually. To achieve this level of education will require a financial commitment to provide teachers and materials . We have dumbed down a child’s education so much in the last few years in the name of political correctness and have licensed so many diffuse teaching venues many of which are worthless that it will be hard to institute any courses uniformly. Public education is the key and it starts in the schools. We certainly can not count on many of todays young parents to teach it because they have not been taught it or mastered it themselves.

  • georgemargelis

    Well put Lauren. The models of care and reimbursement need to adapt to the new challenges we face in healthcare. With the current fee for service model we will not be able to develop effective preventative and management models as they will financially disadvantage practices and practitioners. Whilst we have developed a fear of managed care in the past, the advantage of modern technology is that it helps make it more equitable and measurable.

    • http://twitter.com/jlchasin Lauren Chasin

      Thank you for your response! I hope that the voice of the Family Physicians begins to be heard, and that we can step up as leaders of the health care team. Unfortunately as you mention, with the current model of care, this is incredibly difficult to do. I look forward to being a part of this change and advocating for primary care as medicine continues to evolve.

  • http://www.facebook.com/profile.php?id=1342115186 Jody Hoch

    This means that our PÇPs have to step up and take a more active role in caring for patients. I go to mine only to get
    bounced to specialists for everything. I last called with side effects from long term antibiotics and was told my case was too complicated and I should see a gastrointestinal doc. Great. He can see me in two months so I didn’t bother. So for one medical problem I am being seen by three different specialist with only myself and Google running the show. Right now I consider myself medically homeless.

  • Sablier925

    I appreciate Dr. Chasen’s perspective, but the reality is that the concept of a patient centered medical home has been around for decades and just has not been universally applied nor well done by our medical system, even with managed care. As a public health specialist, we were touting the needs of a medical home 20+ years ago, so I applaud the new efforts to incorporate this model for every individual. We all deserve a doctor who knows our name and primary medical concerns. Ms. Hoch’s comment below mirrors my own recent experiences. I have a specialist for every major system in my body and the internists often ‘punt’ me to one of them rather than deal with a relatively minor issue they are qualified for and should treat to save me the expense of the higher co-pay; second doctor visit; and more likely than not additional tests. A prevention model must be at the cornerstone of effective practice, and communication between providers (particularly generalists to specialists) to coordinate the best and most effective treatments needs to be a billable service.

  • http://twitter.com/zdoggmd ZDoggMD

    Another way of phrasing “Patient Centered Medical Home” is simply “good, quality primary care.” Unfortunately, fee-for-service reimbursement models and our current insurance infrastructure make quality, time-intensive preventative primary care impossible, as has been stated. This care is essential to improving health outcomes and reducing costs, especially for those with chronic diseases.

    One answer: remove insurance from the primary care equation entirely. Direct primary care models (wherein patients or employers pay a monthly membership fee to primary care providers) may be one answer. PCPs would have smaller patient panels and more time/incentive to coordinate care while avoiding uneeded testing and speciality referrals (by spending the time to process problems and develop patient-doctor trust). They would also be incentivized to use telemedicine and non-face-to-face encounter methods to improve care and coordination (aspects of care which are currently not reimbursed under the current system). This is concierge care for the masses, and an important, disruptive means to potentially fix our system.

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