When it comes to medical care, honesty is essential

Have you ever said, “I’m going to be perfectly honest with you” or something to that effect?  Have you ever had someone tell you that they were going to be perfectly honest with you?  Have you ever thought about what statements similar to these really mean?  You should.

Trust is an earned commodity and hard to get back once lost.  “Doc, I’m going to be perfectly honest with you” means that, in the past, my patient has not been honest with me. Everyone knows there are consequences to being dishonest.  In this case, the first consequence is that I feel foolish for assuming that you were honest with me in the past.  You know what they say about “ass-u-me.”  The second consequence is I will never know if I should believe what you tell me in the future.  Both consequences compromise medical care.

Being honest is not easy.  Being honest can hurt someone’s feelings, reveal your weaknesses, and make you vulnerable.  Being honest does not necessarily come naturally to many of us.  When Renee asks me, “Do you like my hair?” and I don’t, my choices are dismal.  “I love it” means that I am being dishonest and the consequence is she is likely to have it done in the same style in the future.  Being honest means I hurt her feelings and consequently am not likely to get lucky for a while.

Perhaps, there is a middle of the road approach.  “Can I be perfectly honest with you?” is similar to “Doc, I’m going to be perfectly honest with you,” but different.  The difference is that “Can I …” is asking permission and signals your intent to say something that may be hurtful or sensitive material.  “Renee, can I be perfectly honest with you?” gives my wife a chance to say, “No, I’ve had a rotten day and don’t want to hear anything negative.  I don’t like it either.”

When it comes to your medical care, “perfect” honesty is essential.  When it comes to the rest of life, I’ll leave the decision to you.  It’s important to understand the implications of such a simple statement of fact.  I’m going to be perfectly honest with you.  I would appreciate it if you are honest with me and I will be honest with you, even when I know you don’t want to hear it.

Stewart Segal is a family physician who blogs at Livewellthy.org.

Submit a guest post and be heard on social media’s leading physician voice.

email

  • sFord48

    It doesn’t matter if you are honest, your doctor won’t believe you.

    • kremar0911

      Doubting a patient’s integrity should not be an issue. Doctors are expected to treat the patient. How can that happen if the patient doesn’t share ALL details? How can patient’s expect a resolution to their problem (without negligence or malpractice) if they are not completely honest with their physician? Doctors cannot read minds!!!!
      P.S. I am not a doctor

      • http://www.facebook.com/beenblessed Rhonda Radandt

        Providers don’t always want ‘all the details’ – often patients are asked questions and begin to respond with ‘all the details’ and the provider only wants pertinent portions of that information.

        P.S. I am not a doctor either.

  • hroseh

    ““Doc, I’m going to be perfectly honest with you” means that, in the past, my patient has not been honest with me.”

    No it doesn’t mean that. That is the only meaning you allow.  I can think of several other real or implied meanings. For example, the patient may have been googling the diagnoses of the last appointment and wants to bring those results into the discussion.

    sFord48 is right. This posting seems to be mostly about looking for another way to cast doubt on a patients integrity.

     

    • http://www.facebook.com/beenblessed Rhonda Radandt

      Exactly… one thing to note… you are assuming that the doctor actually GAVE the patient a diagnosis to look up in the first place!  Most patients have to look up their own symptoms, apply the diagnostics that are being done, incorporate the meds they’ve been prescribed, and come to their own conclusions/assumptions.  Have you ever heard a patient respond to questions regarding their meds or their conditions with “I don’t know.”???  Not only have I heard it, I’ve had to SAY it.  

      Patients can find talking to their provider extremely intimidating.  For a patient to ask, “May I be perfectly honest with you?” could have taken that patient years to muster the courage.  Doctors are very busy, often briskly moving from one room to another, and patients are able to read body language and tone of voice.  And please don’t forget that the receptionist, MA, PA, NP, all represent that MD and if there is a breakdown prior to seeing that MD, then it can affect on the relationship with that MD.

  • http://www.facebook.com/profile.php?id=1842904005 Jenny Jenny Cocoa Penny

    If a patient says they are going to be perfectly honest with you, it is because there was the option of not sharing the full scoop–and they were choosing in that moment to share something that others might have not have shared.  Maybe there was a temptation to obfuscate.  Maybe they are afraid of some sort of punishment–and hope that honesty will be rewarded instead.  This might be a signal that this is difficult for them to say or difficult for you to hear.  Maybe they wish they could be treated without sharing something embarrassing or scary or sad.  Maybe they weren’t sure it was pertinent, but would rather err on the side of sharing.  Maybe they didn’t want to obscure your medical opinion with the first opinion they received.  Maybe they were trying to give you the short, sanitized version so things would move more quickly (maybe they felt rushed), but they felt they ought to share more details in the effort to be open and honest with you.  Maybe this was their way of opening the conversation about whether the proposed treatment plan meshes with their real life– “To be perfectly honest with you, I don’t think I can handle taking four doses of antibiotics a day–I’m sure I’ll forget.”  That doesn’t imply they were lying before.  Maybe they were a brand new patient and were still learning to trust you.  The announcement may mean “You have now earned my trust and I will now treat you as my doctor who deserves to know important details about my life.”  You could take it as a compliment instead of an insult.

    • http://twitter.com/livewellthy Stewart Segal

      Well said!  I couldn’t agree with you more.

    • http://www.facebook.com/beenblessed Rhonda Radandt

      Very well put!

  • http://twitter.com/Gorams21 John Lane

    I hope this is not representive of most Doctors. Brutal honesty to someone about their hair or waistline is a cruel and selfish type of honesty. Here is a example….YOU ARE A IDIOT!

  • Doc ForthePeople

    Honesty is a luxury that is off limits for people suffering from chronic pain. After all….THOSE people are ALL just drug seekers and do not deserve medical care…..Just ask the DEA and other regulatory bodies. Just ask the patients who suffer. Overzealous reguolations, especially when displaced onto the wrong clientele, enforces dishonesty on both sides.

    • http://www.facebook.com/beenblessed Rhonda Radandt

      Honesty is not off-limits for chronic pain sufferers… it just isn’t believed.  And while they are given medical care (that’s what keeps ‘pain clinics’ in business), they are all judged (better put, pre-judged) by those who are being entrusted to give them care.  (Emphasis on the word care… its been replaced by ‘treatment’ but it should still be CARE.)

  • http://www.facebook.com/beenblessed Rhonda Radandt

    While I totally agree with you that it is very important for patients to be ‘perfectly’ honest with their provider… I cannot stress enough how important it is that the provider is ‘perfectly’ honest with their patients.  That trust is extremely fragile and even if the patient continues to see the same provider is NOT an indication that the patient ‘trusts’ that provider.  There are a myriad of reasons a patient would continue to see a provider that s/he doesn’t trust, but suffice it to say that there is a huge decline in patient/provider trust in the medical community.  And from my own experience, there is a level of indifference to that truth coming from both sides but more from the provider.  The patient deserves to be able to trust the “hands” of the one to whom they are placing their lives into.  :-/

Trending