Addressing the needs of the disadvantaged in our health system

“The moral test of government is how it treats those who are in the dawn of life, the children; those who are at the twilight of life, the aged; and those in the shadows of life, the sick, the needy, and the handicapped.”

We all know that health care in America is too expensive and yet ineffective, falling consistently at the bottom of the rankings of industrialized nations when it comes to outcomes like life expectancy and infant mortality and so forth. As others on this blog have written, there are many reasons why the healthcare system is the way it is – and many ways in which we can fix it.

Recently, I went a conference run by the Institute for Healthcare Improvement National Forum where the theme was just that: picturing what a better healthcare system would be and talking to health care quality leaders around the country about what they were doing to turn their system into the ideal healthcare system that they envisioned. There were many great stories told that day, including many touching stories about the importance of listening to patients and putting patients first in redesigning healthcare systems. In all of these stories, we always came back to how groups were measuring and tracking their improvements, what balancing measures were in place, what they used to determine whether their project was successful and addressing real patient needs.

There are many ways to define how a health care measure improves, from patients seen to HbA1C’s within the target range, but the criteria that stuck out to me was from a quote from the ending keynote given by Dr. Don Berwick. He spoke about how inspired he had been by a quote by Senator Humphrey he saw while he was at DC that defined the success of government based on how it addressed the needs of the very young, the very old, and the very needy – in other words, on how it addressed the needs of the disadvantaged who generally do not have a voice for themselves to be among the rich, white men that are the ones that make decisions on Capitol Hill and elsewhere.

In health care, we have started to recognize that the disadvantaged are among those with the worst health outcomes, that perhaps we do need to devote more resources to “underserved medicine” from case workers or community health workers on the ground to a new generation of medical school graduates that are educated in health disparities and interested in doing all they can to combat it. There are programs that are even starting at the college level, connecting college volunteers with low-income patients to help with their psychosocial needs inside and outside of health care.

In our work to improve our healthcare system, I believe that we need to take this a step further. We need to recognize that the success of our health care system also rests on the extent to which it addresses the needs of the disadvantaged. As was reported in the BMJ Journal of Quality and Safety just last week, one of the many reasons why the United States is spending so much on health care and getting so poor results may be that we spend so little, comparatively on social services to help the disadvantaged. When the researchers included expenditures on social services, they found that the United States spent disproportionately less on social services (dropping from #1 in health care expenditures to #10 in combined health care and social services expenditures), and that higher life expectancy and lower infant mortality correlated most strongly with the countries that spent more on social services as compared to health services.

In the public health world, this does not come as a surprise. Last year, the head of the CDC published a pyramid for health impact that notes that direct patient counseling and education requires the most individual effort and resources while having the least population impact, while socioeconomic factors and programs that address those factors have the greatest potential for having a population-wide impact. As health care providers, we tend to work on the top of the pyramid. Even in the quality world, we agonize about ways to integrate behavioral health into the patient-centered medical home in order to address the need for individual patient counseling and education.

We need to move down the pyramid. We need to recognize that as health care providers who care about truly improving the health of our nation, we need to be helping those who can least help themselves. And that means recognizing and addressing head-on the social disparities and the lack of support in this country for the disadvantaged. To quote another principle put forward by Dr. Don Berwick: “there is no more time left for timidity … the time has come to do everything.”

Emily Lu is a medical student who blogs at Medicine for Change. This piece originally appeared at Progress Notes.

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  • http://makethislookawesome.blogspot.com/ PamC

    Don’t forget – a lot of people are only one chronic illness away from being poor & disenfranchised. I made a *comfortable* living for myself when I was employable. I was knocked below the poverty line soon after I got sick. It wasn’t poor planning. I was sick a lot longer than my savings could sustain. Who the heck plans on being sick for a decade anyway?

    • Anonymous

      Absolutely agree. As health care professionals, we hardly know how much medical costs are, much less the effects of those costs are on our patients (both in direct costs and the indirect costs on their ability to work). Which makes it all the more important that our care is mindful of socioeconomic factors!

  • Anonymous

    Pity the uninformed!
    The Food industry creates the cancers, the diabetes, the immunological diseases.The medicine industry then zaps them with radiation, steroids, low dose poisons and stupidity.In the end the poor, sick , scared and bankrupt tax payer has only an American flag to wave….and that too is made in China.From Multiple Sclerosis to Multi Vitamins….alls for sale folks.The Media creates the dumb archetypes to follow,schools and colleges reaffirm these proclivities and Monsanto reaps the profits of cancer.Nothing personal….just business.
    P.s. you look cute in that bald head after chemotherapy…..Awwww. (Audience says aww).

  • Anonymous

    Health is a human right.  The Universal Declaration of Human Rights, adopted by the United Nations
    in 1948, proclaimed that “everyone has the right to a standard of
    living adequate for the health and well-being of oneself and one’s
    family, including food, clothing, housing, and medical care.”  This is one of many treaties outlining human rights.  Another of note – The International Covenant on Economic, Social and Cultural Rights.  These treaties and those who developed them realize that health must be provided to all regardless of age, social status, race, gender, or political views.  They also realize that health is not a right by itself, but a right that works in tandem others in an effort to meet the needs of all men, women, and children including food, clothing and housing. 

    Sadly, we forget these needs that must be provided with health care.  Doctors unfortunately may not have time to address these issues or know how to themselves.  Whether it’s applying for food stamps or Medicare Savings Programs, finding a shelter or rental assistance, locating financial or emotional services, patients need an advocate to help them h

    • Anonymous

      (I apologize for a computer malfunction)

      Patients need an advocate to help them navigate society – particularly the children, the ill, and the disadvantaged. Already a health policy attorney, I hope to also enter the world of patient advocacy and work in tandem with doctors (to be part of their medical home) to address these needs.  For it is proven, that these factors will lead to healthier outcomes.  But more so, helping these individuals is the moral thing to do.

      We often don’t realize that we are all one step away from being ill or disadvantaged. We forget that the ill and disadvantaged are our friends and family.  We neglect that every child is our child.  We cannot refuse to help them all. 

  • Anonymous

    This isn’t going to happen. As a medical student you know all physicians talk about are getting the heck away from Medicare and Medicaid. I mean really, read the other articles on this blog; fed up disgusted physicians who feel abused by the system. I understand not all physicians feel this way – but the majority are not going to care for these people or oversee their care. Big talk, no walk – boutique medicine, disrespect, “loss of status”, “control” of those less educated “mid-levels”, failure of private practice, not being ashamed to go bankrupt, on and on. Who will oversee the care of the poor and disabled? Certainly not the medical profession. It will be those who physicians from states like Texas think are too stupid to think without a physician “overseeing” them – although they never really do this. Sum it up – I don’t wanna give up money to oversee these poor disadvantaged people but I am sure not gonna give up any power to let someone else do it. Better they have NO healthcare if they can’t have my medical care. We are in a sorry state of affairs aren’t we folks?

    • Anonymous

      I think it’s not just about Medicare and Medicaid.  I think the point is addressing not just the health of your patients but their other needs.  Sure many of those on Medicaid and Medicare are the ones who need the most help.  Still, your duty is not just to treat them as doctors in a patient setting, but to help address their needs in society in general. Learn ways to give back and help those who are disadvantaged.  Give your care for free to at least one person who needs it.  There is no panacea.  The “system” is awful. 

      The problem as this post points out is the way we think about health care – we don’t think about taking care of the most vulnerable among us.  Instead we think about money and efficiency.

      • Anonymous

        And money and efficiency….and power. But thankfully, things, they are ‘a changin.

    • http://www.facebook.com/RebeccaCoelius Rebecca Coelius

      Once the midlevel providers you refer to in your comment start to fully experience the misery that is working for the federal government with its regulations and rigid payment policies, I predict they will not be too keen on working with the underserved either and will instead flock towards becoming derm NPs and the like. Please stop this rhetoric that all NPs and PAs are alturistic and MDs are just greedy. Its the payment and regulatory system that is screwing the underserved, not healthcare providers. 

      • Anonymous

        Then let’s cut these “midlevels” loose and let them find out for themselves. Let the market decide and free choice prevail. I would predict you have no issue with that? You choose your healthcare provider and I will choose mine. It definitely will not harm the disadvanteaged to provide them with more choices. No argument there. Sounds like free market to me. You okay with that? Let those midlevels learn their lesson on their own…continuing unneccessary regulation or free market? This is happening and will continue to happen and we will be better for it in the end….

        • http://www.facebook.com/RebeccaCoelius Rebecca Coelius

          I think we WILL see, while Texas blocked independent practice several other states do allow it. While I personally feel MDs have a different value add than NPs or PAs (and vice versa!), I agree that it should be less a regulation issue and more a personal patient choice as long as we are collecting the data to show quality and outcomes are not significantly different. Generally I think our health system is an over-regulated disaster. If we really wanted to impact cost and access, we should let far more foreign physicians into this country, and stop making people who have been practicing expertly for years in other parts of the world work as no more than nurses here. Or loosen up the telehealth laws, so that physicians are competing for consultations nationally rather than in just the local community. Lots of ways to address this. 

          As an aside- (and please do correct me if I’m wrong) my understanding is that the reimbursement for these providers is all the same? Ie the ICD-9 code means the same reimbursement to the hospital system or clinic whether you are an NP or MD. Thus you the patient or the government won’t necessarily realize any savings. While an NPs training is different than an MDs, its still a long and challenging haul that will have a basement to the acceptable salary level. 

  • http://twitter.com/Hootsbudy John Ballard

    At some point a baseline will need to be established for what constitutes essential care. That population of “disadvantaged” patients will not get the same array of drugs and professional services as those with the means to pay. 

    In the case of old people the protocol is that following a three-day hospital stay the patient is sent on the order of a physician for “rehabilitation” and Medicare covers the first 100 days except for some dollar amount per day which is typically picked up by a supplemental insurance policy. Most people know that “rehabilitation” is just another word for being in a nursing home, although there is an array of therapies — physical, psychological, occupational, speech, etc. — that validate the term (furnishing an enhanced revenue stream as well), But on day #101 the patient becomes “custodial” and only medical needs are covered by Medicare. All other costs become private pay or must be picked up by Medicaid or long-term care insurance. 

    I’m getting to see this end of the system closely in my post-retirement life as a senior caregiver. During my working life I was a food service manager working with that group carelessly and indifferently called the working poor. There is a vast number of working people whose healthcare is essentially whatever they receive with a durable set of genes. Getting sick means enduring the course of whatever it is with symptomatic relief from over-the-counter meds. The only time they see a doctor is when there is an emergency. I hear stories about people who use the ER as their PCP but that number is minuscule compared with the number who never darken the door of a hospital or doctor’s office unless they are facing a bona fide emergency. 

    • Anonymous

      Unfortunately, resources are limited so policy makers define “essential” in terms that always leave some without.  That does not mean we cannot find a way to take care for the disadvantaged or advocate for a change in what we consider “essential.”

      Other countries have already addressed the issue of what the right to health means.  Unfortunately since the US does not recognize the right to health, we do not discuss these issues as we should.  Below though are some interesting cases.

      The Constitution of the Republic of South Africa specifically recognizes a right to life.  In Soobramoney v. Minster of
      Health, the South African Constitutional Court was one of the first courts
      to address this right.[1]  Soobramoney was a 41 year old diabetic male
      whose kidneys had failed and was in the final stages of chronic renal failure.[2]  However, his life could be extended if he had
      access to regular renal dialysis which he sought at Addington State Hospital.[3]  This hospital though had limited dialysis
      machines and was not able to provide Soobramoney with treatment he requested.[4]  The hospital followed a set policy that only
      those patients who suffered from acute renal failure that could be treated and
      remedied by dialysis were given automatic access to dialysis and those with
      chronic renal failure were only accepted to the treatment program if they were
      eligible for a kidney transplant.[5]  Soobramoney was not eligible for such a
      transplant and thus was denied treatment at the hospital.[6]  He tried to obtain treatment from private
      hospitals and doctors but he could not afford the cost of continued treatment.[7]  Relying on §11 which states that ‘Everyone
      has the right to life’ and §27(3) providing ‘No one may be refused emergency
      medical treatment,’ Soobramoney claimed that the hospital had to provide him
      with emergency ongoing dialysis treatment for his kidney failure.  However, the court held that the rights
      relied upon by Soobramoney “are dependent upon the resources available” and
      that “rights themselves are limited by reason of the lack of resources.”[8]  Thus, though Soobramoney did have a right to
      life, because there were more patients suffering from chronic renal failure
      than there were dialysis machines, his right was limited.  In its holding, the court recognized that
      this case “engages our compassion to the full” yet also that the right to life
      cannot “constitutionally be extended to encompass the right indefinitely to
      evade death.”[9]

      Again, in Minister of Health and others
      v. Treatment Action Campaign and Others, the Constitutional Court of South
      Africa faced this issue of a constitutional right to life.[10]  Unlike Soobramoney, this case impacted not
      just one person, but the entire community who might be prescribed nevirapine, a
      drug used to reduce the risk of mother-to-child transmission of HIV.[11]  Previously, the South African government
      devised a program to deal with mother-to-child transmission of HIV at birth and
      decided to use nevirapine.  However, the
      government restricted availability in the public health sector contending that
      navirapine should only be administered as part of a comprehensive program
      including testing, counseling, formula feeding, vitamins and antibiotics and
      the monitoring of the children’s progress.[12]
        The Treatment Action Campaign and
      others concerned with the treatment of people with HIV, AIDS and the prevention
      of new transmission felt these restrictions were unreasonable considering the Constitution
      of the Republic of South Africa states there is a right to life.[13]  The government claimed that although
      navirapine effectively prevented the transmission of HIV from mother to child
      at birth, the results would be countered if the mother continued to breast
      feed, a claim which was unfounded.[14]  The court referred to its decisions in Soobramoney
      v. Minister of Health, Kwazulu-Natal and Government of the Republic of
      South Africa v. Grootboom which both recognized that South Africa has a
      constitutional duty to comply with positive obligations on it by §§26 and 27 of
      the constitution.  In light of this duty,
      the court held that the government must remove the restrictions that prevented
      nevirapine from being made available for the purpose of reducing the risk of
      mother to child transmission of HIV at public hospitals and clinics. [15]
       In its holding, the court found that “the
      provision of a single dose of nevirapine to mother and child for the purpose of
      protecting the child against the transmission of HIV is, as far as the children
      are concerned, essential. Their needs are ‘most urgent’ and their inability to
      have access to nevirapine profoundly affects their ability to enjoy all rights
      to which they are entitled. Their rights are ‘most in peril’ as a result of the
      policy that has been adopted and are most affected by a rigid and inflexible
      policy that excludes them from having access to nevirapine.”[16]

       

      [1]
      Soobramoney v. Minister of Health (KwaZulu-Natal),
      4 BHRC 308 (Constitutional Court, South Africa 1997).

      [2] Id.

      [3] Id.

      [4] Id.

      [5] Id.

      [6] Id.

      [7] Id.

      [8] Id.

      [9] Id.

      [10]
      Minister of Health and others v. Treatment Action Campaign and others, 13 BHRC
      1 (Constitutional Court, South Africa 2002).

      [11] Id.

      [12] Id.

      [13] Id.

      [14] Id.

      [15] Id.

      [16] Id.

      • Anonymous

        sorry again for the computer issues, meaning this reply has some formatting issues…

  • http://www.healthasahumanright.wordpress.com/ Erin Gilmer

    I would also point to a recent article at American Medical News stating – Although many physicians say their patients have
    health concerns caused by social issues, only 20% feel able to address
    them, a survey shows (http://www.ama-assn.org/amednews/2012/01/02/hlsa0102.htm#s1)

  • http://twitter.com/patodoc713 patodoc713

    Is health care a right? If it is…who will provide it? Government? Doctors? Nurses? PAs?  At whose expense? If a person provides that “right” to someone without remuneration (or almost), i.e. by force…what does that make the “provider”? A slave? Who could last that long in such a system? Why spend almost half of your adult life going through medical school, residency, fellowship, when in the end you have the same function as a 4 yr. grad known as the “Licensed Health Care Provider”?

    http://www.bdt.com/pages/Peikoff.html

  • Anonymous

    The last argument of a losing battle is to attack and criticize…love it. Your anger is understood but those “LHCPs” are doing the job you won’t….sad state of affairs indeed.

  • Anonymous

    Outstanding post! You hit the nail right on the head! The military has been doing it for decades. They train enlisted people to be primary care providers. These people get 18 to 24 months of initial training and they are turned loose to care for our military personnel. My primary care physician (PCP) always says, “Roughly 85 percent of all primary care is routine. A registered nurse or a nurse practitioner or a physician’s assistant could easily do primary care. The remaining 15 percent gets referred to a specialist”. That is called “triage” in the military. Sorting through each case and separating the routine cases from the more serious cases and then sending those more serious cases to a military doctor. Primary care in our current broken fee-for-service health care system is way overblown. Primary care is not rocket science. Today’s PCP is performing extremely expensive triage. That’s it!

  • Danielle Rosenman

    As noted below, health care is definitely a right.  As for expense, we all pay taxes, and our taxes should be used to pay for health care for all.  We could afford this easily if the bloat in the “defense” budget and the tax cuts for the super rich went instead to health and social services.  It is in everyone’s interest to assure health care for all.  Any of us could become ill or disabled, unable to work, lose our health insurance.  Infectious diseases are easily passed around in this very small world. If physicians don’t advocate for care of those who are at risk, who will?  We took an oath to care for all those in need, not just those who can pay. 

    By the way, in answer to the comment about family practice being triage, I practiced family medicine for a long time, and we are the doctors who care for the whole patient, all the systems, and coordinate all the care, including psychosocial care, and communicate with all the other health providers.  We treat most of a patient’s problems in our own offices, without the need for referral.

  • Anonymous

    I recently saw a cartoon that depicted a doctor in the treatment room with his patient and the doctor was saying, “Please don’t think of your illness as a disease. Think of it as a profit center.”

    In my opinion, this clearly represents today’s outrageously broken health care delivery system. The motive is not wellness and good outcomes. The motive is profits! Who said WalMart couldn’t do a better job? In my view, anything would be better than what we have today.

  • Sapphire Storm

    advocate for eduction funding for those who will take this on; obviously the archeytype of “Doctor” has changed and we need more people who are willing to actually help the WHOLE population, not just those who can afford it or who have the right insurance.

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