Physicians need to take responsibility for their actions

As the saying goes, when you’ve got a hammer, everything looks like a nail. Send a patient to a surgeon, and he very well might get surgery. Send a patient to a psychiatrist, and he very well may end up on psychotropic medication.

As physicians, we need to take responsibility for our own actions. We should not prescribe or perform procedures unnecessarily. However, even if we are responsible for our own actions, not looking at our culture as part of the problem here would be a mistake.

America is an action-oriented, “do something” society. As members of this society, we tend to believe that we not only have the right to pursue happiness, but the right to happiness and good outcomes. When something isn’t right, we often turn to others to fix our life problems for us. The general assumption is that the answers lie outside of ourselves and that the remedy to life’s woes is available. The is very much a Western view and quite opposite the typical Eastern view of life.

Although well-intended, we doctors often give in to the pressure from patients, families, and nurses to “do something” even when offering emotional support and reassurance may be the best option.

Sometimes this has involved life issues where temporary emotional distress is not inappropriate: “My boyfriend broke up with me 2 days ago, and my meds aren’t working any more! Can you increase my ______?”

Other times patients have not waited long enough for results: “This antidepressant is doing nothing! I can’t tell any difference at all. I’ve been taking it every day for the past two weeks. I want something that’s going to help!” It’s not uncommon to hear comments like this even though it was explained clearly that the medication will take several weeks to work.

A parent may request a med change for their child with ADHD: “He’s still rude, manipulating everybody, and running the house. Can you increase his Adderall?”

In the correctional environment, some inmates frequently experience sadness about being away from family and being incarcerated yet are not clinically depressed. I spend time talking with them and find that in that environment a little support can go a long way. But, if they are requesting antidepressant medication I explain to them that there is no pill for emotional pain.

I want to be clear that I am not at all intending to discount or minimize the real-life concerns that our patients bring to us. However, just because our patients or families of patients are in real distress does not automatically mean that we have a solution for them.

So, how have I handled these situations? Probably like most other doctors. Sometimes I’ve felt like I’ve done the right thing, and other times I’ve given in and regretted it. I think that this is an important fine-tuning of practice skills that develops over a career. I believe we need to consciously think about it more and try to resist the easy way out: placating our patients when it’s not the right thing to do. We may be well-intended, but we’re not helping them when we do this.

A few months ago I read an interesting article from Psychiatric Times, entitled, “The Value of Nothing.”

It offers an interesting perspective on this topic and is worth reading. Here is an excerpt that illustrates my point:

“When I first started as an attending, I inherited the patients of a respected psychiatrist who had moved on to another institution. I meticulously reviewed information on every patient in the Veterans Affairs computerized medical record before my initial visit with each person. After several weeks, I noticed that at each session my pre­decessor had either increased a drug dosage or, more often, changed medications in response to variegated symptoms from financial difficulties to somatic complaints. Bewildered, I finally asked my supervisor if there was a reason for all the switching that I was unable to grasp. His reply was instructive: “Dr X couldn’t stand not to do something when someone was distressed, and so he changed the medications.” This hyperreactive prescribing taught me some valuable early lessons in patient care:

• Carefully assess the obvious and hidden circumstances that underlie changes in symptoms.
• Be quick to offer psychological support and be slower to change the course of therapy.
• Time, observation, and watchful waiting are your allies in clarifying the situation and in determining whether a response is needed.”

Jeffrey Knuppel is a psychiatrist who blogs at The Positive Medical Blog.  This post originally appeared on Lockup Doc

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  • Killroy71

    Thank you for an insightful post, which I hope your colleagues take to heart. It’s interesting to me as a patient that simply “not prescribing” is equated with doing nothing. Listening, affirming, educating, managing expectations regarding treatment – these are far from “nothing” and would seem to be important tools for healers.

    A doctor I interviewed upon his retirement said the most important thing he learned was to help patients feel they had been listened to – that alone was often enough to make them feel something had been done.

    Reminds me of a line from “Death of a Salesman ” — “Attention must be paid.”

  • http://briarcroft.wordpress.com Emily Gibson

    As a college health physician, if there is anything I can manage to impart to my student patients who see even one day’s delay in improving symptoms as a disaster in their 10 week academic quarter, it is that time takes care of most symptoms. I agree with Dr. Knuppel that many health care providers are too quickly prescribing medication for the natural and normal emotional waves of life, as well as the lack of focus and concentration that can result.

    That said, there is still an overwhelming increase in serious psychopathology like suicide and psychosis among our campus populations that demands a therapeutic response that includes medication.

    Unfortunately, I also find that college students are more than willing to self-medicate and do so in alarming numbers, complicating the picture even more: borrowing each other’s ADHD stimulants and using cannabis as the universal solution for all manner of emotional and physical discomfort.

    I see what I do as educating, rather than reacting to demands. Fortunately, I work in an environment where my patients are used to sitting down for lectures several times a day–in our clinic setting, I hope it usually resembles something closer to a dialogue.

  • http://depressiondocs.com/blog Dheeraj Raina

    Dr. Knuppel,

    Your advice is right after my own heart and practice.
    I have a story from my first year in psychiatric practice. I was in a rural area, where there were 2 other psychiatrists, one of them a child psychiatrist. A parent brought her 8 year old son wanting to get him treated for ADHD. She told me that he had already been evaluated by the 2 other psychiatrists, that each of them had given him trials of pretty much ‘everything under the Sun’ for ADHD, and that nothing had worked. I spent 2 one-hour long sessions evaluating the patient and his family and came to the conclusion his behavioral problems were better explained by Reactive Attachment Disorder than by ADHD. I counseled the mother the best I could about the diagnosis and treatment (therapy with a someone experienced at working in that way with kids and families, which I wasn’t), but she was adamant that he wanted him tried on a medication – even though nothing had worked before. I offered to monitor periodically to re-evaluate the diagnosis provided the family went to therapy, but refused to prescribe anything at that particular moment. I never saw the patient or his mother again.

    We need to remember that ultimately the risks associated with premature diagnostic conclusions and prematurely, or over-medicating patients are greater than waiting a few days to weeks of watchful waiting in most circumstances.

    Of course, there are always exceptions…

  • Muddy Waters

    Refraining from ordering unnecessary tests and medications is a tricky endeavor. Many times, the realization that an intervention is unnecessary is a matter of hindsight. Also, most patients demand action and medication to justify their large medical bills. Counseling and education are often forgotten, but a prescription or test result serves as a tangible reminder of your services. If one doesn’t provide it, patients will often doctor shop. I’m not saying it’s right, but it is the reality of our current system, and the blame cannot be placed solely on physicians. And don’t forget about defensive medicine, which is the other elephant in the room leading to unnecessary tests. The lawyers are always waiting in the wings…and I am not going to be a victim.

  • Greg Smith MD

    Excellent post on an issue that I face every day in telepsychiatry. The issue in tbe ED is most often doing something quickly. The easiest thing to do is often to make recommendations for medications. The correct intervention is often talking, listening and understanding the situation, then offering liberal doses of hope and compassion, not Prozac and Ativan.

    Greg

  • http://www.BocaConciergeDoc.com Steven Reznick MD

    The problem is exacerbated by so many patients not having a designated physician who coordinates their care. Someone who can provide time and listen and then speak to the other physicians the patient is seeing to assure that they are all on the same page and ones actions is not exacerbating or causing adverse effects based on anothers ongoing treatment.
    The problem is additionally exacerbated by patient self prescribing and self diagnosing. Ultimately the largest problem is when physicians play what I call specialty ping pong with patients complaints. When they hear a complaint outside their realm of expertise, instead of notifying and referring the patient back to their primary care coordinator they immediately refer it to the presumed specialty. ” You have headaches well go see this neurologist. You have a belly ache well call this gastroenterologist.”
    It all comes back to physicians being too busy in non cognitive procedures which are reimbursed far better than for listening and discussing and examining.

    • http://Www.twitter.com/alicearobertson Alice

      I think this is an insightful counterpoint, to a well written article. I have been reading and chatting with our doctors. Most feel private practice is the dinosaur of this century. They work in a huge hospital that is affiliated with just about every hospital within maybe 30 or more miles of my home. They use EMR’s so no matter what doctor you go to the tests, and other doctor’s personal assumptions and notes go with you (hint to patients within this type of system…..do not act up as our one friend did…we have not seen the notes on him, but another doctor did and she seems a bit terrified! The doctor he was upset with got the last hooray and changed a setting that will take an act of God to reverse and if he needs surgery he is in trouble because he is forbidden a certain class of drugs. Another doctor tried to reverse it and got involved…just watch what you confess to when EMR’s can be read by hundreds of doctors as you work your way through the specialty train. I support EMR’s, but in the wrong hands and a patient with a past….).

      Anyhoo…..do you think EMR’s and working within a large system is helpful to both the patient and doctor in the points you made? Just trying to figure out how patients can be wise as a serpent (:)) while trying to get the best possible care…because as well as physician responsibility, I believe in patient responsibility, when possible.

  • http://lberezin.wordpress.com/ lawrence berezin

    Dr. Knuppel,
    Great, thought provoking post. I guess I’m one of those “lawyers waiting in the wings” alluded to by Muddy Waters. I don’t want to start down the Dr. v. Esq. road because its not the point of your post, but taking responsibility for one’s action, and doing to right thing for your patient is.

    I fully appreciate the pressures that patients, clients and their families can exert on a physician/lawyer. Kudos to the physicians who can withstand the barrage, and do the right thing. I hear what your saying about education. Does that include setting expectations right from the start?

    If you educate your patient and explain that anti-depressant medication may take weeks/months to help; while you’re looking for the right medicine and dosage; does this help to avoid the two week nothing is happening syndrome?

    I think we all move a little too quickly in our practices because there are so many things pulling at us. Communication is the key. I’ll look across my desk and see my client shaking his head YES, when he really means NO. If you hand your patient a script when he leaves your office, how do you know he really understands what to expect from the medicine your prescribe?

    Thanks.

  • http://myheartsisters.org Carolyn Thomas

    Dr. Knuppel – thanks so much for your wise observations. My own concerns, however, are less with the “my boyfriend broke up with me” types of suffering and more with the under-diagnosed yet potentially deadly mental health issues among heart attack survivors.

    After my own heart attack, I learned that following a cardiac event, up to 65% of heart patients become seriously depressed – yet fewer than 10% of these are appropriately treated. My take on this is that, rather than wanting to “do something” pro-actively to treat depression and anxiety, doctors following up on heart patients may in fact be more prone to utterly ignore mental health concerns because their main focus is so clearly on physical recovery after a cardiac event. One doctor told me that my severe symptoms of depression were merely the side effects of my new heart meds.

    After my heart attack, instead of feeling happy and grateful because I had survived what many do not, I frightened myself by weeping openly over nothing in particular. I couldn’t seem to concentrate on anything. I slept in my clothes. I didn’t care how I looked or how I smelled. I had no interest in reading, walking, talking, or even getting out of bed. Everything seemed simply too exhausting. Every night at bedtime, I quietly (and unconsciously) prepared for my own death overnight. “What was wrong with me?” I worried. Why wasn’t I able to just “snap out of it”?

    My observation (as one who was among that 65% group) is that there is such a strong social and cultural stigma against mental illness that many of us have to be suffering profoundly before we will even seek help, never mind demand it. And too many docs are not trained or skilled in identifying mental health issues among their cardiac patients despite emerging awareness of depression’s damaging effect on future cardiac health outcomes.

    Unfortunately, even heart specialists may not have the time or the expertise to address depression, according to cardiologist Dr. Sharonne Hayes, founder and director of the Mayo Women’s Heart Clinic, who says:

    “Cardiologists may not be comfortable with ‘touchy-feely’ stuff. They want to treat lipids and chest pain. And most are not trained to cope with mental health issues.”

    This lack of medical attention to the psychological impact of a cardiac event is significant. As Dr. Gilles Dupuis of the Université du Québec and the Montreal Heart Institute reported in the May 2010 issue of the Canadian Journal of Cardiology, post-traumatic stress disorder following heart attack is “an under-diagnosed and unrecognized phenomenon that can actually put survivors at risk of another cardiac event.”

    I wrote about this all-too-common and tragic scenario in heart attack survivors in “The New Country Called Heart Disease” at HEART SISTERS: http://myheartsisters.org/2010/10/09/new-country/

    • pj

      “even heart specialists may not have the time or the expertise to address depression…”

      Ummm, why would they? All the more reason to have a good, trusted PCP!

  • pj

    Another big “nail” I see used far too often is an MRI for back pain. I so wish PCP’s would refrain from ordering these scans “just to see what’s going on.”

    Just one simple question is often helpful- How will this test change the treatment?

    Patients, also, do well to ask their Docs this question as well.

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