Primary care needs to be valued first before it can be saved

I went to my physical therapist yesterday for knee treatment and we talked about the fact that Blue Cross is cutting their reimbursement to the point that the cost of providing care will not even be covered. All I could do was lament with him and listen.

One insurer even told him (the owner of the business) to just “make the sessions shorter and don’t give as much care.”

Clearly the insurance intermediaries, who never actually see a patient or deliver any care, haven’t got a clue how this whole health thing works. They are happy with mediocre doctors that cut time and care. Those doctors (and physical therapists) run mills, but the insurance companies are happy with them. Quality and quantity of time are not rewarded, and in fact are punished in the health care environment we have.

He asked me if primary care had any problems like that. I felt like screaming, “Aren’t you reading my blog?”. Or more to the point, why doesn’t the entire population know that access to a primary care physician will become as rare as swimming with dolphins. It will depend upon how much money you have to buy concierge/retainer medicine.

Where you live will play a role. If your community has a large multispecialty clinic, like Kaiser or Sutter Palo Alto Medical Group, you may have access.

Doctors in training are flooding away from general Internal Medicine, Pediatrics and Family Medicine in droves. Only 2% of medical students plan to go into primary care. It used to be over 50%. A recent Jim Lehrer report discussed the reasons. We’ve been talking about it for years but things have only gotten worse, not better.

The whole premise of health care reform ensures that everyone has access to good quality care. Every nation that provides good, quality access has a strong primary care base that is the foundation. Primary care is valued by the government, the payers, the population and even by the physicians.

We have it all backward. It is time to revamp the system from the bottom up. Frankly I don’t care if we get one more multimillion dollar robot to assist in a rare surgical procedure or one more new “next generation” imaging scanner until we can rationalize how we pay for care.

We have not yet begun the hard work to bring costs under control because there are too many pigs at the trough. One of my favorite teachers said “you can’t clear the swamp until you get the pigs out of the way”.

We have a lot of pigs to move aside so more people can get to the water.

Tony Brayer is an internal medicine physician who blogs at EverythingHealth.

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  • TrenchDoc

    The value we Primary Care Docs bring is our understanding of the patient’s complex medical history and the communication of that information to the various subspecialities that may need to see the patient We are the keepers of the medical history and the art of understanding the patient’s unique clinical circumstances. To do a good job at that takes time, not procedures, to work through very complex psychosocial issues which can not be coded. Since they are difficult to code then they can not be adequately reimbursed. Since they are not procedure driven they are devalued in terms of their clinical importance. You are correct we need a top to bottom rethinking of what is important in medicine and communication between the Primary Care Doc, the patient and the Medical Specialists is the most valuable medical procedure that anyone can perform.

    • TerryF

      It’s been enlightening reading the comments posted on this blog. As someone not in the medical profession, I’m interested in hearing what medical professionals think are the problems with the current health care system and how they can be solved. For example, do you think we need to subsidize education for medical students? What are the true costs of medical care? How do we provide health care for people who can’t afford it? How do we reconcile the different goals of all of the health care players? What should the role of govenment be in health care? How do we eliminate fraud and waste and unnecessary procedures? These are just a few of the questions I have.

  • rod

    YOU GET WHAT YOU PAY! If primary doctors are rushed, patients will be rushed off, they will be rushed to specialists, labs, more CT scans because we don’t pay them or their time. My brother-in-law, mid 30′s got CT scan for back pain, and because something looked “not right” in lung while looking at his CT, got Lung CT. Then got some labs, urine showed one red cell, got to see urology who offered him cystoscopy. He lost few days of work going for these tests. Every single one of them was fine and by the time he was doing his 2nd CT , his back pain( turned out to be spasm) got resolved. Why are we so foolish to not pay the first doctor good or value him so that he avoid all the uneeded extra stuff by doing a detailed exam, make follow up phone call in 48 hr and reassess if not improving etc etc. This happens all the time sadly in numerous situations

  • Retiring FP

    I am not optimistic for the very recent you state: “We’ve been talking about it for years but things have only gotten worse, not better.” Dr. Kakutani thinks we have been heard better but I am not so sure we have been heard by anyone outside our own blogosphere. Witness the question posed by the physical therapist. I am quitting at age 55 and have work lined up in the IT field (non healthcare) instead. My best wishes to my younger primary care colleagues who face a daunting future.

  • Retiring FP

    “recent” should be “reason”. Can’t quit soon enough!

  • http://medicalpastiche.blogspot.com Peter

    The solution is to return primary care to a cash-only practice and return insurance to what insurance is good for: expensive, rare care.

    When patients directly realize the cost of seeing a primary care doctor instead of “charging the visit to insurance”, they will take the encounter more seriously, they will prepare better beforehand, and they will take the advice and treatment more seriously.

  • http://www.familydocs.org/blogs/fp-forum Carla Kakutani MD

    So true. Rather than looking at what brings value and saves money to the system as a whole, it’s always about who can bring home the bacon by pandering to the American appetite for the latest and greatest whizbang procedure. Meanwhile the practioners of the lost art of communication, prevention and continuity slowly disappear, left behind by our out of control medical-industrial complex arms race.
    I do think the warning sounded by the primary care specialties has been at least heard better in the last 2 years than anytime previously. Whether anyone will act on it remains to be seen.

  • jsmith

    The future is hard to predict, but I think there is a significant likelihood that the powers that be will not save us and the medical profession will abandon outpatient primary care wholesale. Almost all internists would become hospitalists and sub-specialists, and family med would gradually fade away or stabilize at much lower numbers, leaving the bulk of outpatient primary care to NPs and PAs. This is the path we seem to be on right now. What would be the results of this? Again, who knows, but even more expensive, even more fragmented, even poorer quality care could result.
    It will be interesting to see this year’s match results.

  • rezmed09

    Primary Care needs to rename itself into a specialty that can charge more and call something it does a special procedure and get some kind of “facility fee” as well.

    How about Wellness and Complex Chronic Care Coordinator Specialist? Or Wellologist or Coordinologist? Any form filled out and any phone call would be a “procedure” with a facility fee.

  • http://drgrumpyinthehouse.blogspot.com Dr. Grumpy

    I agree. I’m a specialist, and agree that primary care really gets the shaft. You guys are underpayed, but absolutely critical, parts of our medical system. And that’s wrong.

    • http://glasshospital.com John Schumann, M.D.

      Dr. Grumpy for President! Or at least mid-level Medicare apparatchik….

      Thanks for the sentiments, specialist colleague!

  • Sue

    “Give patients vouchers to purchase this care (average ~$800/year) and let practices compete for it.”

    I would be more than happy to pay $800 a year for primary care where all those basic needs are taken of. We had a doctor in our community that runs an insurance free practice and charges $2,000 a year for all basic care (x-rays, limited labs, exams.) Unfortunately, most of the care I receive is administered by other providers and is too expensive for me.

  • ninguem

    rezmed09 – Primary Care needs to rename itself into a specialty that can charge more and call something it does a special procedure and get some kind of “facility fee” as well. How about Wellness and Complex Chronic Care Coordinator Specialist? Wellologist or Coordinologist?

    How about Nurse Practitioner? They do our Primary Care, and somehow manage to exempt themselves from all sorts of things the physicians are made to do.

  • ninguem

    rezmed09 – “……Any form filled out and any phone call would be a “procedure” with a facility fee……”

    You mean like this:

    http://www.imageofsurgery.com/LanEM.jpg

    “I shall now proceed to page three of the form; where I shall isolate the signature line, taking care to apply the signature above the line, while properly confirming today’s date. It is critical to this procedure to make sure black ink is applied; blue is contraindicated.”

    • http://www.familydocs.org/blogs/fp-forum Carla Kakutani MD

      That’s the funniest thing I’ve read all day..thanks!

  • csmith

    What primary care needs is 10% of the health care pie – that’s it. Give patients vouchers to purchase this care (average ~$800/year) and let practices compete for it. Practices could be expected to provide certain things in return like extended office hours, chronic disease management(through 3rd parties or their own protocols/personnel) and more online access(secured). With revenue almost tripled per patient, who knows what kind of innovation would occur.

  • rezmed09

    CSmith is a genius. This is how an FP in Ontario gets paid. The free market in the USA is doing this by itself with a retainer fee of $1500 per patient.

  • JP

    I’m a survivor of 21 years in General Internal Medicine (AKA Geriatrics and Incredibly Complex Medicine) , now semi-retired into hospitalist work. I believe the US government should subsidize medical training through Med School and 2-3 years of residency (thus eliminating the insane debt that so many students face today) and require a mandatory public service in Primary Care of, say, 4 years, of ALL physicians who wish to be licensed in the US. It would immediately solve the Primary Care crisis and would likely create undying appreciation in the future specialists for everything PC does.

  • TrenchDoc

    JP
    If I could get the same job and retirement benefits as a US Congressman then I would sign up today.

  • JP

    Excellent ! Let’s add that to the proposal.

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