Most hospitalists are good, but some, like these ones, aren’t

It’s a well known phenomenon that hospitalists are taking over inpatient medicine.

And no wonder, the payment system strongly discourages newly minted doctors to practice outpatient medicine, and the demand that hospitals have for inpatient physicians is surging at an unprecedented rate.

It’s a good time to be a hospitalist, but, as this reader writes to me, that may lead to an increasingly variability in the quality of care. Here’s an account:

I work in a small hospital where the primary care docs have stopped seeing their own and a hospitalist group has taken over.

The level of care the hospitalists give is very poor. They spend less than 30 seconds in each room. We play a game by timing them with the second hand of our watches — 25 seconds, tops, for most of them. They pile all the charts at a computer, walk into room after room for less than 30 seconds, make no notes, write nothing down anywhere, often don’t touch the patient, then they leave and go directly into the next room. They visit ten to twelve rooms in a row in exactly the same manner, then sit at the computer and write in chart after chart. It is astonishing.

Next, the name of the game is, how many tests can they order? The geriatrics who are failing, in their 80s and 90s, come in and get everything from echos, CT scans, MRIs, carotid and venous dopplers, all possible labwork, etc. Their H&Ps are a list a mile long of terminal fatal conditions, but the list of diagnostics and treatments they get is equally long. Some get complete neurology work ups for their natural loss of consciousness as their life ends. Yesterday I watched 2 COPD’ers put on a vent, each one got an echo, several x-rays, one a dobhoff [feeding tube], both got PICC lines, then inhaled morphine to deal with their terror. They were both managed by hospitalists.

It is frightening and unbelievable to be in the trenches and watch this.

I’m not sure this is endemic of hospitalists as whole. Hopefully not. But I do think this is simply a consequence of how doctors are paid in general, and not limited to hospitalists.

Volume is the name of the game, and the payment system actively discourages doctors from spending time with patients, or performing detailed physical exams for that matter. It’s much easier and faster to order tests and imaging studies, which apparently, is what’s happening here.

As physician and hospital payments continue to be under pressure, I suspect that what’s being described here will slowly, if not already, become the norm. Simply put, doctors will make up for lost revenue by seeing more patients and ordering more tests.

The entire physician payment system needs to be reformed to change this behavior. Any type of health care reform will be rendered impotent without such action.

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  • Bad Medicine, Good Solutions

    This is just another reason why you can’t replace the primary care physician who still sees their own inpatients. Hospitals call this quality medicine because it saves them money in terms of decreased length of stay, as the Happy Hospitalist is so quick to point out. It further emphasizes in choosing a primary care physician who cares. You get one who cares by making sure (s)he is well compensated. Retainer medicine does just that. It is a solution.

  • Anonymous

    Wow. Sounds like an unpleasant place to work – or to be sick.

    Who is it that is asking these hospitalists to manage their patients if they are so uninvolved?

    Is this one vocal complainer or are these really the views of the entire hospital?

    Must be an awful place to live or a terrible hospital to work in if these are the best the community or the hospital can hire.

    Kevin – I don’t see anyone saying we need to stop using cardiologists, oncologists or ENTs because some of them are lousy docs.

    You’ll sooner replace some of the surgical subspecialities than get rid of hospital medicine. It’s a direct response to the enviroment we practice in, and no one wants who can is willing to change that.

  • The Happy Hospitalist

    This scenario sounds like a what I see every day with some subspecialist rounding. Door way rounds. I can assure you this is doctor specific and not indicative of any specialty per say.

    I gotta say though, if a hospitalist program is nothing more than a glorified triage service, their value to a hospital, economically will be nil. Subsidizing doctors to go free nilly with consultations so they can see 50 patients a day at 5 minutes a pop adds nothing of value and will be quickly exposed for what it is.

    Worthless.

  • stargirl65

    Hospitalists at some institutions are employed by the hospital. They may get a bonus for increased testing ordered, but not so much more time with the patient. The hospital makes money on the tests. It is very hard to make money just by examining and talking to patients. Medicare and insurance companies do NOT value good old fashion doctoring. They only value high priced procedures and testing. This is partly why primary care is failing.

  • The Happy Hospitalist

    star girl. You have it mixed up. Unless you are a critical care access hospital, you get paid by DRG. That means you get X dollars for X diagnosis, with modifiers for complicating and major complicating conditions.

    Hospitals do not get extra money for when hospitalists order extra test. In fact, the more xrays and labs and other ancillary studies you order the less money a hospital makes because they are using up time and resources for those studies.

    Hospitalists who order lots of tests add less value, not more to a hospitals bottom line.

  • Anonymous

    Irresponsible. Agree with comments above. Why single out hospitalists–you can substitute just about any discipline and write the same piece? This is a group or hospital specific phenomena.

    I have watched the same behavior with medical and surgical subspecialties, and yes, primary care docs.

    I would also add, goes beyond payment–cultural and professionalism issues here as well.

  • stargirl65

    Happy Hospitalist:
    Thank you for correcting me.

    It always seems like the hospitalists are ordering a lot of extra tests including ECHOs or MRIs on patients that just had these tests. I realize there are times where things can change quickly, but I do not see that they really expected to gain more info. It was just easier to order the test than review the patient’s chart/history? Part of this may be the push to get them in and out very fast. Order every test on day one, instead of stepwise, because you only get 48 hours for that DRG. Now of course they are talking about the doctor and the hospital splitting the money for the DRG. And also not paying if they are readmitted in under 30 days. CRAZY!!!

    I agree many doctors order a multitude of tests whether they are needed or not. But who wants to miss something and get sued? It is a system wide problem.

  • i~RN

    It’s all true! We have hospitalists where I work (I’m a nurse) who go in, chat for a minute and leave. They won’t do any further unless the patient has a complaint, or if the labs are showing something very awry.
    Mucho diagnostice testing of the elderly who have mucho comorbities. No wonder healthcare costs are humongous.

  • Anonymous

    As a hospitalist, I was asked by an RT to try to get an ABG on an unconscious heroin addict (not my patient) who was a tough stick. While I was in there getting it a nephrologist walked in looked at the guy and walked out. He then documented a comprehensive physical exam in the chart.

    It cuts across specialties.

  • Reality Rounds

    I work in a small community hospital in a big city. Our hospital used to contract with a university hospital’s neonatologists to attend our high risk deliveries and manage our sick babies. They had a total of 30 minutes to arrive at a delivery. Since babies don’t wait, they often missed the delivery and we managed the best we could. A few years back we contracted pediatric hospitalists. We looooooooooove them.
    They actually have time to spend with the patients, are up to date on the latest standard, and mostly have good skills. For community hospitals with limited resources, I think they are great.

  • Chuck Brooks

    Interesting how the payment incentives are aligned, and what little influence, if any, that customers/patients have. Hard to see how any reform can address this, as the same thinking is driving all other economic aspects of health care. Beyond that, the ethical and moral issues in these actions bode ill for the future.
    Chuck Brooks
    FutureWare SCG

  • Anonymous

    The point is that this “hospitalists are good” mentality is mostly anecdotal. And, as a family practitioner who still takes care of his patients when hospitalized, I get a little offended when I constantly read how good hospitalists are. There is a hospitalist group in my hospital and they pretty much stink.

    Let’s make a deal: stop trying to convince me how good you are and I’ll stop feeling threatened that you think you are better than me.

    A family practitioner

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