Panda Bear: “And as I am currently negotiating a contract where part of my bonus is going to depend on patient satisfaction scores, not only am I going to have pre-printed prescriptions for Percocet with my address and pager number in case the patient’s dog eats the pills, but I can see how happy patients are going to be good for my bottom line.”
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I hope that he is being sarcastic, otherwise he needs to get out of patient care.
You don’t read my blog much, do you?
“You know, my Great-grandmother was driven from her home in Asia Minor by the Turks and had to walk two hundred miles to get to Smyrna where she took a ship to Athens. Several of her children died along the way and the Turks wouldn’t even let her stop to bury their bodies. When she arrived in Athens what was left of her family had nothing but the clothes on their backs. As far as being annoyed, to me that’s a ‘10 out of 10.’”
And yet despite this, he somehow felt annoyed enough at patients complaining about wait times to post his (typical and apocryphal) bad patient story. Sorry, but by this standard, we can safely dismiss every rant, rave, whine, gripe and groan on his site with a wave of our hands. There is nothing he has ever been through as a doctor that comes near to this, so by his own benchmark of human “annoyance,” he has lost all right to complain.
Or maybe patients who haven’t survived a holocaust somewhere have at least the same right to complain that he does, particularly when they are paying $2,000 for the privilege of waiting on him because his hospital is too cheap and greedy to hire sufficient staff and most ER doctors too cowardly to form a union to demand better working conditions.
What is it about patient satisfaction that frightens doctors so much (Ooh! Ooh! *raises hand* I know!)?
PH,
Somehow I don’t get the feeling that you inherited much of your great garandmothers toughness.
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