ER Stories: “At my hospital we have an enormous amount of people suffering from a terrible affliction where patients experience the need to storm into the ER and verbally accost the RNs and secretary as to when they will be seen, demand that specific specialists be called immediately upon their arrival (like plastic surgeons for tiny superficial lacerations) , ring the call bell every five minutes, ask a million questions about the food, TV, and magazine selections, expect CT scans and x-rays to be read within 30 seconds of their completion, to hover over us as we try to do our charting, and a litany of other severe symptoms that surely need to be treated.”
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{ 2 comments }
The problem will only get worse as the obsession with patient satisfaction scores at all cost no mater how unreasonable or disfunctional the patient, I mean, Customer is.
Wow, sounds like a retail pharmacy. I’m glad to see that retail pharmacists aren’t the only ones experiencing this.
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