<?xml version="1.0" encoding="UTF-8"?><rss version="2.0" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:sy="http://purl.org/rss/1.0/modules/syndication/" > <channel><title>Comments on: Amy Tenderich: The &quot;Home Depot&quot; method of patient engagement</title> <atom:link href="http://www.kevinmd.com/blog/2008/04/amy-tenderich-home-depot-method-of.html/feed" rel="self" type="application/rss+xml" /><link>http://www.kevinmd.com/blog/2008/04/amy-tenderich-home-depot-method-of.html</link> <description></description> <lastBuildDate>Tue, 14 Feb 2012 19:56:00 +0000</lastBuildDate> <sy:updatePeriod>hourly</sy:updatePeriod> <sy:updateFrequency>1</sy:updateFrequency> <xhtml:meta xmlns:xhtml="http://www.w3.org/1999/xhtml" name="robots" content="noindex" /> <item><title>By: primary care=treading water</title><link>http://www.kevinmd.com/blog/2008/04/amy-tenderich-home-depot-method-of.html#comment-110177</link> <dc:creator>primary care=treading water</dc:creator> <pubDate>Sat, 22 Aug 2009 18:42:50 +0000</pubDate> <guid isPermaLink="false">http://clients.emmense.com/kevinmd/2008/04/amy-tenderich-the-home-depot-method-of-patient-engagement.html#comment-110177</guid> <description>Diabetes is the end stage of decades of over consumption and inactivity.If your A1C is &gt; 8, it is too late. As a whole, you are now a vasculopath, and will need to be on at least 5 medications to meet &quot;the numbers&quot;.The time for referralsis ten years earlier. That is when they need to read &quot;the book&quot;.After that, it is just holding off the inevitable as long as possible.</description> <content:encoded><![CDATA[<p>Diabetes is the end stage of decades of over consumption and inactivity.</p><p>If your A1C is &gt; 8, it is too late.<br /> As a whole, you are now a vasculopath, and will need to be on at least 5 medications to meet &#8220;the numbers&#8221;.</p><p>The time for referrals</p><p> is ten years earlier.<br /> That is when they need to read &#8220;the book&#8221;.</p><p>After that, it is just holding off the inevitable as long as possible.</p> ]]></content:encoded> </item> <item><title>By: Adam Greene</title><link>http://www.kevinmd.com/blog/2008/04/amy-tenderich-home-depot-method-of.html#comment-85007</link> <dc:creator>Adam Greene</dc:creator> <pubDate>Mon, 14 Apr 2008 21:41:00 +0000</pubDate> <guid isPermaLink="false">http://clients.emmense.com/kevinmd/2008/04/amy-tenderich-the-home-depot-method-of-patient-engagement.html#comment-85007</guid> <description>Hi igloodoc,&lt;br/&gt;I didn&#039;t mean to suggest that we relabel jobs dictated by a fluffy slogan nor that the roles doctors and nurses perform is trite.  Definitely not.  And as you pointed out, this is an incredibly complex topic and a blog post and the following comments are nothing but a glossing over of the issue... unfortunately.  This is a debate to be had, at the very least, over a good meal, don&#039;t you think?  (honesty: contact me (by clicking my hyperlinked name) if you are ever in the NorthWest and you would like to discuss.)&lt;br/&gt;&lt;br/&gt;Igloodoc, your point about wanting an explanation of the details on how to get an overweight diabetic (as an example) to receive the appropriate help highlights quite well the challenges of diabetes, at a high level.  It would be fantastic if there was an answer, but there is no single set of directions to follow.  It is, generally, very different from other conditions where if you do A, B, and C you will most likely be &#039;cured&#039; or see significant progress.&lt;br/&gt;&lt;br/&gt;(I&#039;m trying to keep my comments about diabetes general and over the long-term rather than focusing on direct medical emergencies/interventions or obese folks diagnosed with Type-2.)&lt;br/&gt;&lt;br/&gt;As you said, &quot;I have diabetes and it is my responsibility&quot; is a great place to start.  Agreed.  But this is just the start.  Juggling a diabetic on multiple drug regimes in an emergency room cannot possibly be simple, but neither is the long-term treatment.</description> <content:encoded><![CDATA[<p>Hi igloodoc,<br />I didn&#8217;t mean to suggest that we relabel jobs dictated by a fluffy slogan nor that the roles doctors and nurses perform is trite.  Definitely not.  And as you pointed out, this is an incredibly complex topic and a blog post and the following comments are nothing but a glossing over of the issue&#8230; unfortunately.  This is a debate to be had, at the very least, over a good meal, don&#8217;t you think?  (honesty: contact me (by clicking my hyperlinked name) if you are ever in the NorthWest and you would like to discuss.)</p><p>Igloodoc, your point about wanting an explanation of the details on how to get an overweight diabetic (as an example) to receive the appropriate help highlights quite well the challenges of diabetes, at a high level.  It would be fantastic if there was an answer, but there is no single set of directions to follow.  It is, generally, very different from other conditions where if you do A, B, and C you will most likely be &#8216;cured&#8217; or see significant progress.</p><p>(I&#8217;m trying to keep my comments about diabetes general and over the long-term rather than focusing on direct medical emergencies/interventions or obese folks diagnosed with Type-2.)</p><p>As you said, &#8220;I have diabetes and it is my responsibility&#8221; is a great place to start.  Agreed.  But this is just the start.  Juggling a diabetic on multiple drug regimes in an emergency room cannot possibly be simple, but neither is the long-term treatment.</p> ]]></content:encoded> </item> <item><title>By: Anonymous</title><link>http://www.kevinmd.com/blog/2008/04/amy-tenderich-home-depot-method-of.html#comment-85006</link> <dc:creator>Anonymous</dc:creator> <pubDate>Mon, 14 Apr 2008 20:44:00 +0000</pubDate> <guid isPermaLink="false">http://clients.emmense.com/kevinmd/2008/04/amy-tenderich-the-home-depot-method-of-patient-engagement.html#comment-85006</guid> <description>I&#039;m sure that Amy&#039;s book, and others like it are really helpful to motivated folks with diabetes.  For that small sub-group they can care for themselves cost effectively. &lt;br/&gt;&lt;br/&gt;To generalize and say that every diabetic should be MANDATED to have this same educational experience would be a waste. Although I suppose it would increase book sales!&lt;br/&gt;&lt;br/&gt;Back to Home Depot.  How many people have garages and back porches full of little &quot;project&quot; materials purchased at Home Depot that they just never quite got started or finished on?  &lt;br/&gt;&lt;br/&gt;It can work for some, but not everybody. Shoving a one size fits all approach at people isn&#039;t the answer.</description> <content:encoded><![CDATA[<p>I&#8217;m sure that Amy&#8217;s book, and others like it are really helpful to motivated folks with diabetes.  For that small sub-group they can care for themselves cost effectively.</p><p>To generalize and say that every diabetic should be MANDATED to have this same educational experience would be a waste. Although I suppose it would increase book sales!</p><p>Back to Home Depot.  How many people have garages and back porches full of little &#8220;project&#8221; materials purchased at Home Depot that they just never quite got started or finished on?</p><p>It can work for some, but not everybody. Shoving a one size fits all approach at people isn&#8217;t the answer.</p> ]]></content:encoded> </item> <item><title>By: igloodoc</title><link>http://www.kevinmd.com/blog/2008/04/amy-tenderich-home-depot-method-of.html#comment-84998</link> <dc:creator>igloodoc</dc:creator> <pubDate>Mon, 14 Apr 2008 17:19:00 +0000</pubDate> <guid isPermaLink="false">http://clients.emmense.com/kevinmd/2008/04/amy-tenderich-the-home-depot-method-of-patient-engagement.html#comment-84998</guid> <description>Adam&lt;br/&gt;  You glossed over the point. We can relabel physicians as Health care consultants or whatever term you wish, We can reduce a complex compliance problem to a trite slogan.  But explain in detail exactly how to get the overweight diabetic, who is burned out about their diabetes and weight, to the appropriate weight and nutrition counsellors. The article glosses over this by saying:&lt;br/&gt;&lt;br/&gt; &lt;i&gt;Next, the mandate should be to refer the person to the appropriate help - a certified diabetes educator, nutritionist, exercise physiologist, support group or seminar, depression counselor, etc.&lt;/i&gt;&lt;br/&gt;&lt;br/&gt;  Why do I get the sinking feeling that this mandate applies to me and not the patient. And why is that feeling accompanied by the vision of the government doing the mandating. What next? Mandated ER door to therapeutic glucose levels in 1 hour or Medicare won&#039;t pay?&lt;br/&gt;&lt;br/&gt;Simplistic approaches to a complex problems just exacerbate the problem with unintended consequences.  Take a diabetic steroid dependent asthmatic in a seasonal flair. The steroids elevate the glucose and the Hb A1C. However, breathing trumps glucose every time.  The simple (mandated) approach is to chase the glucose with insulin. But the patient lands in the ER having had a hypoglycemic seizure because he chased the glucose while on a steroid taper. Not so simple, is it?&lt;br/&gt;&lt;br/&gt;Teaching (or becoming a paradigm shifted health consultant or whatever is the term of the moment) motivated patients is hard enough, and takes a lifetime. Teaching unmotivated patients is virtually impossible, and that truth is in every ER in the land. Diabetes education begins with the simple patient slogan &quot;I have diabetes and it is my responsibility&quot;.  &lt;br/&gt;&lt;br/&gt;igloodoc</description> <content:encoded><![CDATA[<p>Adam<br /> You glossed over the point. We can relabel physicians as Health care consultants or whatever term you wish, We can reduce a complex compliance problem to a trite slogan.  But explain in detail exactly how to get the overweight diabetic, who is burned out about their diabetes and weight, to the appropriate weight and nutrition counsellors. The article glosses over this by saying:</p><p> <i>Next, the mandate should be to refer the person to the appropriate help &#8211; a certified diabetes educator, nutritionist, exercise physiologist, support group or seminar, depression counselor, etc.</i></p><p> Why do I get the sinking feeling that this mandate applies to me and not the patient. And why is that feeling accompanied by the vision of the government doing the mandating. What next? Mandated ER door to therapeutic glucose levels in 1 hour or Medicare won&#8217;t pay?</p><p>Simplistic approaches to a complex problems just exacerbate the problem with unintended consequences.  Take a diabetic steroid dependent asthmatic in a seasonal flair. The steroids elevate the glucose and the Hb A1C. However, breathing trumps glucose every time.  The simple (mandated) approach is to chase the glucose with insulin. But the patient lands in the ER having had a hypoglycemic seizure because he chased the glucose while on a steroid taper. Not so simple, is it?</p><p>Teaching (or becoming a paradigm shifted health consultant or whatever is the term of the moment) motivated patients is hard enough, and takes a lifetime. Teaching unmotivated patients is virtually impossible, and that truth is in every ER in the land. Diabetes education begins with the simple patient slogan &#8220;I have diabetes and it is my responsibility&#8221;.</p><p>igloodoc</p> ]]></content:encoded> </item> <item><title>By: igloodoc</title><link>http://www.kevinmd.com/blog/2008/04/amy-tenderich-home-depot-method-of.html#comment-84997</link> <dc:creator>igloodoc</dc:creator> <pubDate>Mon, 14 Apr 2008 17:17:00 +0000</pubDate> <guid isPermaLink="false">http://clients.emmense.com/kevinmd/2008/04/amy-tenderich-the-home-depot-method-of-patient-engagement.html#comment-84997</guid> <description>Adam&lt;br/&gt;  You glossed over the point. We can relabel physicians as Health care consultants or whatever term you wish, We can reduce a complex compliance problem to a trite slogan.  But explain in detail exactly how to get the overweight diabetic, who is burned out about their diabetes and weight, to the appropriate weight and nutrition counsellors. The article glosses over this by saying:&lt;br/&gt;&lt;br/&gt; &lt;i&gt;Next, the mandate should be to refer the person to the appropriate help - a certified diabetes educator, nutritionist, exercise physiologist, support group or seminar, depression counselor, etc.&lt;/i&gt;&lt;br/&gt;&lt;br/&gt;  Why do I get the sinking feeling that this mandate applies to me and not the patient. And why is that feeling accompanied by the vision of the government doing the mandating. What next? Mandated ER door to therapeutic glucose levels in 1 hour or Medicare won&#039;t pay?&lt;br/&gt;&lt;br/&gt;Simplistic approaches to a complex problems just exacerbate the problem with unintended consequences.  Take a diabetic steroid dependent asthmatic in a seasonal flair. The steroids elevate the glucose and the Hb A1C. However, breathing trumps glucose every time.  The simple (mandated) approach is to chase the glucose with insulin. But the patient lands in the ER having had a hypoglycemic seizure because he chased the glucose while on a steroid taper. Not so simple, is it?&lt;br/&gt;&lt;br/&gt;Teaching (or becoming a paradigm shifted health consultant or whatever is the term of the moment) motivated patients is hard enough, and takes a lifetime. Teaching unmotivated patients is virtually impossible, and that truth is in every ER in the land. Diabetes education begins with the simple patient slogan &quot;I have diabetes and it is my responsibility&quot;.  &lt;br/&gt;&lt;br/&gt;igloodoc</description> <content:encoded><![CDATA[<p>Adam<br /> You glossed over the point. We can relabel physicians as Health care consultants or whatever term you wish, We can reduce a complex compliance problem to a trite slogan.  But explain in detail exactly how to get the overweight diabetic, who is burned out about their diabetes and weight, to the appropriate weight and nutrition counsellors. The article glosses over this by saying:</p><p> <i>Next, the mandate should be to refer the person to the appropriate help &#8211; a certified diabetes educator, nutritionist, exercise physiologist, support group or seminar, depression counselor, etc.</i></p><p> Why do I get the sinking feeling that this mandate applies to me and not the patient. And why is that feeling accompanied by the vision of the government doing the mandating. What next? Mandated ER door to therapeutic glucose levels in 1 hour or Medicare won&#8217;t pay?</p><p>Simplistic approaches to a complex problems just exacerbate the problem with unintended consequences.  Take a diabetic steroid dependent asthmatic in a seasonal flair. The steroids elevate the glucose and the Hb A1C. However, breathing trumps glucose every time.  The simple (mandated) approach is to chase the glucose with insulin. But the patient lands in the ER having had a hypoglycemic seizure because he chased the glucose while on a steroid taper. Not so simple, is it?</p><p>Teaching (or becoming a paradigm shifted health consultant or whatever is the term of the moment) motivated patients is hard enough, and takes a lifetime. Teaching unmotivated patients is virtually impossible, and that truth is in every ER in the land. Diabetes education begins with the simple patient slogan &#8220;I have diabetes and it is my responsibility&#8221;.</p><p>igloodoc</p> ]]></content:encoded> </item> <item><title>By: Adam Greene</title><link>http://www.kevinmd.com/blog/2008/04/amy-tenderich-home-depot-method-of.html#comment-84992</link> <dc:creator>Adam Greene</dc:creator> <pubDate>Mon, 14 Apr 2008 16:17:00 +0000</pubDate> <guid isPermaLink="false">http://clients.emmense.com/kevinmd/2008/04/amy-tenderich-the-home-depot-method-of-patient-engagement.html#comment-84992</guid> <description>Hey HappyHospitalist,&lt;br/&gt;&lt;br/&gt;You bet that many don&#039;t take care for themselves.  But keep in mind that there is the whole aspect of diabetes burnout and being proactive in dealing with diabetes at one time and then doing just the bare-bones to live the next.  The point being that you can have a person who does care incredibly about themselves but doesn&#039;t want a thing to do with Diabetes; they aren&#039;t mentally ill or skewed to the insane, just fed-up with diabetes.&lt;br/&gt;&lt;br/&gt;But I don&#039;t think that means Amy&#039;s point &lt;b&gt;only&lt;/b&gt; applies to those who are proactive in their care.  Viewing oneself as a &#039;health consultant&#039; instead of a purveyor of medical knowledge is a bit of a context-shift from the current modus operandi.  It sets the relationship up as being one of advice &lt;b&gt;and&lt;/b&gt; explanation, instead of treating the numbers and handing out directions to follow.  It might seem subtle but remember that a diabetes patient has to make dozens of decisions every day about how to treat their disease.  They constantly find themselves in situations for which there are no medical directions to follow.  Amy said it really well when she wrote&lt;br/&gt;&lt;br/&gt;&lt;i&gt;Aim not to manage their diabetes, but to help them succeed in doing so.&lt;/i&gt;&lt;br/&gt;&lt;br/&gt;Not everyone cares for themselves and some are incredibly driven; but I think you&#039;ll find most people are in between, and I think this advice is aimed for them.  &lt;br/&gt;&lt;br/&gt;Regards,&lt;br/&gt;Adam</description> <content:encoded><![CDATA[<p>Hey HappyHospitalist,</p><p>You bet that many don&#8217;t take care for themselves.  But keep in mind that there is the whole aspect of diabetes burnout and being proactive in dealing with diabetes at one time and then doing just the bare-bones to live the next.  The point being that you can have a person who does care incredibly about themselves but doesn&#8217;t want a thing to do with Diabetes; they aren&#8217;t mentally ill or skewed to the insane, just fed-up with diabetes.</p><p>But I don&#8217;t think that means Amy&#8217;s point <b>only</b> applies to those who are proactive in their care.  Viewing oneself as a &#8216;health consultant&#8217; instead of a purveyor of medical knowledge is a bit of a context-shift from the current modus operandi.  It sets the relationship up as being one of advice <b>and</b> explanation, instead of treating the numbers and handing out directions to follow.  It might seem subtle but remember that a diabetes patient has to make dozens of decisions every day about how to treat their disease.  They constantly find themselves in situations for which there are no medical directions to follow.  Amy said it really well when she wrote</p><p><i>Aim not to manage their diabetes, but to help them succeed in doing so.</i></p><p>Not everyone cares for themselves and some are incredibly driven; but I think you&#8217;ll find most people are in between, and I think this advice is aimed for them.</p><p>Regards,<br />Adam</p> ]]></content:encoded> </item> <item><title>By: Bruce Small</title><link>http://www.kevinmd.com/blog/2008/04/amy-tenderich-home-depot-method-of.html#comment-84990</link> <dc:creator>Bruce Small</dc:creator> <pubDate>Mon, 14 Apr 2008 15:44:00 +0000</pubDate> <guid isPermaLink="false">http://clients.emmense.com/kevinmd/2008/04/amy-tenderich-the-home-depot-method-of-patient-engagement.html#comment-84990</guid> <description>&quot;Keep in mind that most every human being is motivated to live well and long.&quot;&lt;br/&gt;&lt;br/&gt;I don&#039;t agree with that premise. If it were true we wouldn&#039;t see people scarfing down triple cheeseburgers with bacon.</description> <content:encoded><![CDATA[<p>&#8220;Keep in mind that most every human being is motivated to live well and long.&#8221;</p><p>I don&#8217;t agree with that premise. If it were true we wouldn&#8217;t see people scarfing down triple cheeseburgers with bacon.</p> ]]></content:encoded> </item> <item><title>By: The Happy Hospitalist</title><link>http://www.kevinmd.com/blog/2008/04/amy-tenderich-home-depot-method-of.html#comment-84987</link> <dc:creator>The Happy Hospitalist</dc:creator> <pubDate>Mon, 14 Apr 2008 12:37:00 +0000</pubDate> <guid isPermaLink="false">http://clients.emmense.com/kevinmd/2008/04/amy-tenderich-the-home-depot-method-of-patient-engagement.html#comment-84987</guid> <description>A great article.  But it applies to those who care about themselves.  The premise that all people care about themselves simply isn&#039;t true.  I see it every day. From a hospitalist stand point we have diabetics come in all the time with DKA.  In med school we were taught the three most common causes of DKA are &lt;br/&gt;&lt;br/&gt;1) infection&lt;br/&gt;2) infection&lt;br/&gt;3) infection&lt;br/&gt;&lt;br/&gt;In reality,  the top three causes are&lt;br/&gt;1)  insulin deficiency&lt;br/&gt;2)  insulin deficiency&lt;br/&gt;3)  insulin deficiency&lt;br/&gt;&lt;br/&gt;I will agree with you that mental illness is almost always present in DKA&#039;s.  As is substance abuse a common thread.  At least in my clinical experience.   If you figure out a way to force someone to go to rehab you should publish a book about it.  As for the mental illness,  I don&#039;t have any easy answers for that one.  It&#039;s a common thread in many many illness that end up in the hospital.</description> <content:encoded><![CDATA[<p>A great article.  But it applies to those who care about themselves.  The premise that all people care about themselves simply isn&#8217;t true.  I see it every day. From a hospitalist stand point we have diabetics come in all the time with DKA.  In med school we were taught the three most common causes of DKA are</p><p>1) infection<br />2) infection<br />3) infection</p><p>In reality,  the top three causes are<br />1)  insulin deficiency<br />2)  insulin deficiency<br />3)  insulin deficiency</p><p>I will agree with you that mental illness is almost always present in DKA&#8217;s.  As is substance abuse a common thread.  At least in my clinical experience.   If you figure out a way to force someone to go to rehab you should publish a book about it.  As for the mental illness,  I don&#8217;t have any easy answers for that one.  It&#8217;s a common thread in many many illness that end up in the hospital.</p> ]]></content:encoded> </item> </channel> </rss>
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