A physician’s reputation may not matter if the customer service is poor.
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- Killing fee-for-service
- Fee-for-service: A barrier to health reform
- America’s failed attempt at a single-payer system, the Indian Health Service
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{ 2 comments }
Thank you for mentioning my post on customer service at the doctor’s office. Do you have any suggestions for this doctor?
I have had the same experience as Ms. Carroll. I started going to a new primary care physician and she was really nice and loved that she was attentive. Unfortunately the customer service is horrible. I called in multiple times to ask about the prescription and could never get that doctor. I left messages but never got a call back and the they were just very rude on the phone. I decide to switch physicians because I couldn’t take the front desk people.
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