Comments on: Customer service in medicine http://www.kevinmd.com/blog/2007/10/customer-service-in-medicine.html Tue, 14 Feb 2012 17:18:00 +0000 hourly 1 By: JainMDhttp://www.kevinmd.com/blog/2007/10/customer-service-in-medicine.html#comment-81348 JainMD Fri, 26 Oct 2007 19:35:00 +0000 http://clients.emmense.com/kevinmd/2007/10/customer-service-in-medicine.html#comment-81348 the sad thing about poor customer service in dr's offices (whether its a rude receptionist, poor communication, long wait times etc) is that is reflects badly on the physician and the medical profession. (There was a whole "Being a Patient" series in the New York Times in 2005-highly recommended)<br/><br/>I don't think we (doc's) get enough training in how to attend to the office "milieu" and what a huge impact it can have on our patients and their relationship with us.<br/><br/>In fact most doc's only seem to get this when they become patients themselves. <br/><br/>We have to start paying attention to the patients experience of being a patient especially in the context of all the 21st century "interferences" with the doctor patient relationship. the sad thing about poor customer service in dr’s offices (whether its a rude receptionist, poor communication, long wait times etc) is that is reflects badly on the physician and the medical profession. (There was a whole “Being a Patient” series in the New York Times in 2005-highly recommended)

I don’t think we (doc’s) get enough training in how to attend to the office “milieu” and what a huge impact it can have on our patients and their relationship with us.

In fact most doc’s only seem to get this when they become patients themselves.

We have to start paying attention to the patients experience of being a patient especially in the context of all the 21st century “interferences” with the doctor patient relationship.

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