Love ‘em or hate ‘em, people who show up without an appointment can help or hurt your practice:
. . . walk-ins are a fact of life in office-based medicine, so rules to deal with them are essential. Walk-in policies will vary from practice to practice, and even from physician to physician within a practice, depending on who’s on call, who’s looking for a heftier patient roster, and what sort of help the unannounced patients need.
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One of the physicians quoted in the article was a psychiatrist. After 3 decades in that field in many settings, I can say that walk-ins in psychiatry are downright potentially dangerous and if unknown should be refered by small private practices to the ER. Only in a clinic with many staff and security should they be accepted.
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