Putting money where their mouth is:
If our patients are not absolutely satisfied with any aspect of their inpatient service or overnight stay in a DMC hospital, we will credit their patient pay balance up to $100.* Applies to all inpatient (or overnight) stays and all surgery services provided at a DMC hospital.
* Adjustment/Refund is dependent upon the nature of dissatisfaction as follows:
o Tier 1 ($25) Problems with physical facilities
o Tier 2 ($50) Inadequate communication
o Tier 3 ($75) Excessive wait issues
o Tier 4 ($100) Poor service from employees
They also have the 29 minute ER guarantee:
(via The Patient’s Doctor)
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- Socialized medicine: "Sound the alarm before its too late"
- Is a hospital bailout coming?
- Admit-inpatient vs admit-observation
- Are more patients leaving the hospital against medical advice?
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“Credits are limited to a maximum of two claims per patient per calendar year, or a maximum of $100 per patient per year. Adjustment is applied to patient pay balance of hospital bill. Refunds applied to pre-paid amount of patient bill.”
In era of unprecedented bad debt in the ER, the hospital’s risk is minimal. As for the “29 minute” ER guarantee, I wonder if thier doctors are subcontracted from Domino’s?
One way is to screen out those admitted to the waiting room, where the clock starts. Also, this experiment could probably end at any time, at the hospital’s discretion. For those who aren’t paying the bill anyway, and there is a lot of that at DMC hospitals, the $100 credit is going against the unpaid balance. No one is getting a check cut for them.
The DMC may be trying to attract better-heeled patients to their downtown hospitals, where service-based refunds might resonate well with those who have the choice of going elsewhere, like Henry Ford Hospital, William Beaumont or St. John’s.
One more scrap to feed the endlessly ravenous culture of complaining. I am sure it will yield what it sows.
$100? That is actually silly. I call the hospital admin very frequently about patient problems. I can almost always get a 5 to 10 percent discount( and this is generally on a surgical admission that runs $6-10k for my patients. If there is a complaint that is verifiable or accompanied by an incident report the sky is the limit. on an outpatient visit that sort of discount is pretty meaningless.
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