#1 Dinosaur writes about the experience. I think that most patients will pay the $20 without too much fuss.
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I am the practice manager for a 2 physician Internal Medicine office in Northern Illinois. We just implemented an “administrative fee” at the $120 level. This will pay for all non-insurance covered services like refills, prior authorizations, parking placards, etc, but will also allow us to purchase and implement an EMR/PM, bring our lab back in-house, and pay our staff at a reasonable level of compensation.
In the week since the letters have went out, only 3 patients have elected to leave. This in a practice base of over 5600.
Good business? I believe so. But you can be damn sure the level of care the providers offer and the staff show is going to set the standard for other offices to emulate.
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